AutoNation Hyundai North Richland Hills

sale price is a total lie. I found online a really good price on an elantra GT $12200. The total savings online were $7200 which I wasn't expecting to get the hole amount. After I found online a really good price on an elantra GT $12200. The total savings online were $7200 which I wasn't expecting to get the hole amount. After 2 and a half hours the sales person comes with the outstanding offer of $18500. He didn't even know how to explain the rebates. I had a total rebate of $2000 and no expansion whatsoever about me no qualifying for the other rebates. Please do not believe the online price. No respect for the costumers. More

DO NOT GO THERE My husband and I had a horrible experience with this dealership this weekend. First, we went on Thursday, July 3rd, to test drive the Hyudnai Elantr My husband and I had a horrible experience with this dealership this weekend. First, we went on Thursday, July 3rd, to test drive the Hyudnai Elantra. We loved it. Denise, our saleswoman seemed very nice and professional, and even identified a rebate that I qualified for without me asking. We told her that the price online that brought us in was 13,595 (5,570 discount off msrp), and we were looking for 3,000 for our trade-in. Note: on the website it listed the "*Discount" as $5,570, and the "Sale Price" as $13,595. The next day we came back, and they lost our information, so we had to go through everything again. To make a long story short, 3.5 hours in to our 2nd visit they tell us that the discounted price online is actually due to $3900 in available rebates for which you have to qualify and only $1670 was an acutal discount, so the price went up to just over 17 grand, plus a $1250 security package that they failed to mention came with every car and was not optional, bringing our total before taxes and fees to $18,345. YOU GOT TO BE KIDDING, RIGHT? No, not kidding. Oh, and remember that trade-in we wanted $3,000 for? $50. Yes, you're reading correctly - THEY OFFERED US $50 FOR OUR TRADE-IN. Back to the online price: There was absolutely no clear indication the the "Discount" were rebates and discounts combined. After arguing with the Finance Manager for 30 minutes about truth-in advertising requirments, he offered to take $500 more off the price. We considered it briefly because it made it just under what we were offered for the Toyota Corrolla at another dealership. I assure you, we only considered it out of sheer exhaustion and at the loathing thought of having wasted 4 hours at this place on the 4th of July. I'm happy to report, we did not make a deal with this crooked dealership, and we are reporting them to the FTC. On their website, I see that they just made a change to cover themselves, but we took screenshots of the website the day it happened. They now list what said "Discount" as "Available Savings." And the cherry on top: while they had our car in their shop to appraise it, they took pins out of the the lining in the trunk, and didn't put them back in, so now our lining is hanging off. I cannot tell you why they would take them out in the first place, but they did. BEWARE OF ALLEN SAMUELS HYUNDAI FORT WORTH More

My experience with Jerry at Allen Samuel's was great. I could not have had a better person to help with getting my new Elantra. He was very knowledgeable and helpful. He showed and told me everything I n I could not have had a better person to help with getting my new Elantra. He was very knowledgeable and helpful. He showed and told me everything I needed to know about my car. He was very professional with a great personality. I would recommend him to any of my friends looking for a car. Thanks for making my buying experience so easy and enjoyable. More

Deceived on the performance of a 2014 Durango V6 by Jerry Chenausky. We went back to trade up to the Hemi V8 Jerry refused to communicate with us and Terry mgr refused to make a fair deal. We traded elsewh Chenausky. We went back to trade up to the Hemi V8 Jerry refused to communicate with us and Terry mgr refused to make a fair deal. We traded elsewhere and got a fair deal. Many delivery issues also!!! More

This is a disorganized & dishonest dealership with poor communication strategies. I really wish I could give them 1 1/2 stars because the car I purchased is fantastic. So they deserve at least a 1/2 poor communication strategies. I really wish I could give them 1 1/2 stars because the car I purchased is fantastic. So they deserve at least a 1/2 star for that. I might love the car, but I hate the dealership. At first they were super accommodating to my rushed schedule, they got me the car at the price I wanted to accommodate the payment I wanted. Signed paperwork the next day and drove off happy with my new car. 2 weeks later I get a call that they didn't get all the paperwork done correctly and to come back in. I asked if anything changed and they said it was all the same they just had to switch banks. My fault for not checking the new paperwork before signing it, but I trusted them all when they said nothing changed. I've received my first bill and it seems the interest rate jumped 4.5% and the payment jumped $50. Take the time to drive an extra 20 or 30 miles to find a better dealership. These people will have you running from building to building and once they have you good and tired they will bait and switch you. More

I went here to buy a 2011 Chyrsler. After agreeing on price they told me they had to check on the rebate. They did not check the rebate, they just waited untill the rebate expired (days). They had the n price they told me they had to check on the rebate. They did not check the rebate, they just waited untill the rebate expired (days). They had the nerve to tell me they were on the phone with Crysler about the rebate and hours later tell me they did not call yet. Stay away from Alan Samuels. Such a bad dealer. More

I went here to buy a 2011 Ram. I told them upfront to give me their best price, no back and forth, no negotiating. They did just the opposite. Used the old tactics of back and forth between sales manag give me their best price, no back and forth, no negotiating. They did just the opposite. Used the old tactics of back and forth between sales managers, stalling, removing options to hit a price, offered less rebates than what was available at other dealers, and kept me there 3 hours through all the B.S. I called Meador the next day, got a rock solid and better price with more rebates, and all the options I wanted in under an hour! Alan Samuels told me at 9am they couldn't do a better price than what was offered me unless I wanted to remove some options. I called at 2pm and told them I was buying at a better price with all my options from another dealer. Then at 5pm they called and said we'll meet the other dealer's price....I said sorry, I was heading to buy my truck from Meador. They had the nerve to tell me to turnaround and buy their truck after all their lies and BS. Stay away from Alan Samuels. More

This dealership was dramatic to work with. They sent me home with a car over night said it was mine. I even signed that I would buy the vehicle at a certain price per month. The next day when I went to fin home with a car over night said it was mine. I even signed that I would buy the vehicle at a certain price per month. The next day when I went to finalize the deal they said they had messed up the paperwork and it was actually going to be 300 more a month than quoted and agreed upon. Everyone is human and we all make mistakes, but this was 10k mistaked. The best part was when they said they could meet the first quote with another vehicle and they could not do that either. Be cautious when you shop there, it is dangerous and frustrating. More