AutoNation Hyundai North Richland Hills

Could not ask for better experiences I've had the need to go to this Hyundai dealer three times. Once for a recall issue, another for service, and the most recent for a tire repair. On I've had the need to go to this Hyundai dealer three times. Once for a recall issue, another for service, and the most recent for a tire repair. On all three occasions the customer service provided by the team was phenomenal. I wish I could remember all the service members with whom I interacted, but you can't go wron with anyone on the team. Thanks for a Fort Worth newcomer. MA More

Terrible This is the worst car buying experience I have ever had in my life. The dealership is rundown and smells bad, and the salesmen are worse. Dishonest, This is the worst car buying experience I have ever had in my life. The dealership is rundown and smells bad, and the salesmen are worse. Dishonest, deceitful, arrogant. They still use sales tricks from 1980 and expect that their customers are too dumb to notice. I would not recommend this dealership to ANYONE! I bought my 2013 Enclave over two weeks ago from there and i'm still livid over my experience. The only reason I bought the car was because the price was right and we needed one quickly. If I could go back in time I would have walked away. More

How badIy treated upon arrival after given agreed price If you have ever sold cars or bought a car from dealer that makes you go thru a grinder you will love this place. ALLEN SAMUELS HYUNDAI OF FORT WORTH If you have ever sold cars or bought a car from dealer that makes you go thru a grinder you will love this place. ALLEN SAMUELS HYUNDAI OF FORT WORTH TX The tactics used were the same of the 1970's etc. Only thing missing is the giant sunglasses used by dealers gone by. Here's my visit in a nut shell on 8-11-14. Using their website 8-10-14 I found and contacted them with question's about internet posted pricing. Contacted by Anna talked promised to send me info requested and said she can get me our talked about price, being retired on a budget this was great news . So i was E-Mailed a credit app instead with no explaination boy that was hard, received no more help from her. So not giving up and wanting the deal, i called Anna said be there in a hour i'm 40miles away in Cleburne, Tx. Upon arrival could not find her,i and the wife ask and was told she's around here somewhere. Went to desk in showroom asked do you know were the elantras are or have a layout of place because it's the hottest part of the day to be guessing .She replied no. Wife and i saw a person going in showroom area that was kind of private not for public entry looked like some final paperwork area for the salesmen thinking this is a boss he'll know what to do. I ask him were are the cars listed on the web site listed for $13,000-$17,000. He said go out and get a stock number and we will look it up. I asked can't you pull up your web site and i can get the stock numbers there's a hundred or more cars out there, he turned and entered his area and that was that.. Not liking his answer i told wife let's get the @$#%^ out of here she said maybe he's having a bad day. Once again we felt the coldness of the dealership he did not offer us water or help or even a salesman. Our age and driving 40 miles and now here, i really wanted the deal promised over the phone. Phone and internet deal not real, designed to get you into dealership i was thinking now. Wife and i went outside to look for ourselves, talked to other customer's outside by themselves and asked them did they know about the great internet deals. Now here a least a hour, salesman Mohamed Ibrahim Mo for short came to our aid, I saw this gentleman in the showroom earlier but sitting with customers doing paper work. MO did everything possible to make us comfortable, saw we needed water and got it. MO worked with us but the dealership didn't live up to their verbal promise's. MO did fight for us and tried to explained our so far visit and tried to get them to make it right. I could tell you more but it . get's worse, we did not buy. MO this dealership doesn't deserve you, your are the only one there that i talked to that knows what the word empathy means. I told this ANNA up front i read the . . rebates and disclaimers and told them i only qualified for the Hyundai $1500.00 rebate and what the dealership could do for me. I'm not a student grad, military etc stuff where i could get more savings. We don't dress well, are clothes are old but clean, I guess upon arrival and being sized up old and retired we didn't look like someone who could afford a car, or worth wasting time on. We did buy a Elantra the next day with far more success at Jerry's Hyundai in Weatherford TX. Wow what a place Salesman Collin, and David Biggs not only lived up to the verbal price given over phone but got me a lower rate than 2.99% my credit union pre-approved me for. Before starting this adventure of buying a car. plus a backup camera for my wife, and more to restore my faith that there is a dealership with empathy and like the old days of Texas your word was good as ink. More

sale price is a total lie. I found online a really good price on an elantra GT $12200. The total savings online were $7200 which I wasn't expecting to get the hole amount. After I found online a really good price on an elantra GT $12200. The total savings online were $7200 which I wasn't expecting to get the hole amount. After 2 and a half hours the sales person comes with the outstanding offer of $18500. He didn't even know how to explain the rebates. I had a total rebate of $2000 and no expansion whatsoever about me no qualifying for the other rebates. Please do not believe the online price. No respect for the costumers. More

DO NOT GO THERE My husband and I had a horrible experience with this dealership this weekend. First, we went on Thursday, July 3rd, to test drive the Hyudnai Elantr My husband and I had a horrible experience with this dealership this weekend. First, we went on Thursday, July 3rd, to test drive the Hyudnai Elantra. We loved it. Denise, our saleswoman seemed very nice and professional, and even identified a rebate that I qualified for without me asking. We told her that the price online that brought us in was 13,595 (5,570 discount off msrp), and we were looking for 3,000 for our trade-in. Note: on the website it listed the "*Discount" as $5,570, and the "Sale Price" as $13,595. The next day we came back, and they lost our information, so we had to go through everything again. To make a long story short, 3.5 hours in to our 2nd visit they tell us that the discounted price online is actually due to $3900 in available rebates for which you have to qualify and only $1670 was an acutal discount, so the price went up to just over 17 grand, plus a $1250 security package that they failed to mention came with every car and was not optional, bringing our total before taxes and fees to $18,345. YOU GOT TO BE KIDDING, RIGHT? No, not kidding. Oh, and remember that trade-in we wanted $3,000 for? $50. Yes, you're reading correctly - THEY OFFERED US $50 FOR OUR TRADE-IN. Back to the online price: There was absolutely no clear indication the the "Discount" were rebates and discounts combined. After arguing with the Finance Manager for 30 minutes about truth-in advertising requirments, he offered to take $500 more off the price. We considered it briefly because it made it just under what we were offered for the Toyota Corrolla at another dealership. I assure you, we only considered it out of sheer exhaustion and at the loathing thought of having wasted 4 hours at this place on the 4th of July. I'm happy to report, we did not make a deal with this crooked dealership, and we are reporting them to the FTC. On their website, I see that they just made a change to cover themselves, but we took screenshots of the website the day it happened. They now list what said "Discount" as "Available Savings." And the cherry on top: while they had our car in their shop to appraise it, they took pins out of the the lining in the trunk, and didn't put them back in, so now our lining is hanging off. I cannot tell you why they would take them out in the first place, but they did. BEWARE OF ALLEN SAMUELS HYUNDAI FORT WORTH More

My experience with Jerry at Allen Samuel's was great. I could not have had a better person to help with getting my new Elantra. He was very knowledgeable and helpful. He showed and told me everything I n I could not have had a better person to help with getting my new Elantra. He was very knowledgeable and helpful. He showed and told me everything I needed to know about my car. He was very professional with a great personality. I would recommend him to any of my friends looking for a car. Thanks for making my buying experience so easy and enjoyable. More

Deceived on the performance of a 2014 Durango V6 by Jerry Chenausky. We went back to trade up to the Hemi V8 Jerry refused to communicate with us and Terry mgr refused to make a fair deal. We traded elsewh Chenausky. We went back to trade up to the Hemi V8 Jerry refused to communicate with us and Terry mgr refused to make a fair deal. We traded elsewhere and got a fair deal. Many delivery issues also!!! More

This is a disorganized & dishonest dealership with poor communication strategies. I really wish I could give them 1 1/2 stars because the car I purchased is fantastic. So they deserve at least a 1/2 poor communication strategies. I really wish I could give them 1 1/2 stars because the car I purchased is fantastic. So they deserve at least a 1/2 star for that. I might love the car, but I hate the dealership. At first they were super accommodating to my rushed schedule, they got me the car at the price I wanted to accommodate the payment I wanted. Signed paperwork the next day and drove off happy with my new car. 2 weeks later I get a call that they didn't get all the paperwork done correctly and to come back in. I asked if anything changed and they said it was all the same they just had to switch banks. My fault for not checking the new paperwork before signing it, but I trusted them all when they said nothing changed. I've received my first bill and it seems the interest rate jumped 4.5% and the payment jumped $50. Take the time to drive an extra 20 or 30 miles to find a better dealership. These people will have you running from building to building and once they have you good and tired they will bait and switch you. More

I went here to buy a 2011 Chyrsler. After agreeing on price they told me they had to check on the rebate. They did not check the rebate, they just waited untill the rebate expired (days). They had the n price they told me they had to check on the rebate. They did not check the rebate, they just waited untill the rebate expired (days). They had the nerve to tell me they were on the phone with Crysler about the rebate and hours later tell me they did not call yet. Stay away from Alan Samuels. Such a bad dealer. More

I went here to buy a 2011 Ram. I told them upfront to give me their best price, no back and forth, no negotiating. They did just the opposite. Used the old tactics of back and forth between sales manag give me their best price, no back and forth, no negotiating. They did just the opposite. Used the old tactics of back and forth between sales managers, stalling, removing options to hit a price, offered less rebates than what was available at other dealers, and kept me there 3 hours through all the B.S. I called Meador the next day, got a rock solid and better price with more rebates, and all the options I wanted in under an hour! Alan Samuels told me at 9am they couldn't do a better price than what was offered me unless I wanted to remove some options. I called at 2pm and told them I was buying at a better price with all my options from another dealer. Then at 5pm they called and said we'll meet the other dealer's price....I said sorry, I was heading to buy my truck from Meador. They had the nerve to tell me to turnaround and buy their truck after all their lies and BS. Stay away from Alan Samuels. More