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AutoNation Hyundai Mall of Georgia - Service Center
Buford, GA
602 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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602 Reviews of AutoNation Hyundai Mall of Georgia - Service Center
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June 09, 2022
I purchased my vehicle in Feb from the dealership everything was quick and great. I made an appt and returned my vehicle for an oil change and tire rotation and I was not pleased. I had to wait 3 hrs everything was quick and great. I made an appt and returned my vehicle for an oil change and tire rotation and I was not pleased. I had to wait 3 hrs for the oil change because they had to order my filter from autozone and no one shared the details with me. Then after all that, they didn't even rotate my tires... This was the worst service ever. More
by Chantesweet
Employees Worked With
I choose not to disclose
June 09, 2022
I have always used Hyundai AutoNation Mall of Georgia. The service is always very good. I recently needed - at the last minute - to get a check of my car to make sure it was good for a road trip to Tenn The service is always very good. I recently needed - at the last minute - to get a check of my car to make sure it was good for a road trip to Tennessee over the long Memorial Day weekend. They worked me into the schedule - at the last minute - and also were able to do a few other minor maintenance items I'd been putting off. My Hyundai Elantra did a perfect job on that trip. Love my Hyundai, love the quality of service at Hyundai AutoNation Mall of Georgia. More
by cotravelgal
Employees Worked With
Do not remember, sorry.
June 06, 2022
First time there, maybe it was because there under construction, they require appointments but they don`t mean anything! My 22Tuson has/had? a intermittent problem that was verified by them. They were construction, they require appointments but they don`t mean anything! My 22Tuson has/had? a intermittent problem that was verified by them. They were not too sure how to correct it something about not having all the data they needed from Hyundai? (the 22 model is almost a year old )They might not get to it today and they would need to keep the car. They don`t have loaners.They just didn`t seem to be know ageable. To there credit they did reflash the system in question and as of now the problem ha not come back. Fingers crossed! P.S this is my third Hyundai. More
by Tbone
Employees Worked With
J Goode
June 04, 2022
My experience at Hyundai Mall of Georgia was top notch. Justin took the time to explain what was happening with my car and what was needed to be done. He didn’t pressure me with the repairs and was up fr Justin took the time to explain what was happening with my car and what was needed to be done. He didn’t pressure me with the repairs and was up front and honest with cost and impact on my cars performance. He went above and beyond with his service. I plan on servicing my Hyundai Accent ONLY at autonation Hyundai mall of Georgia going forward. Thank you Justin. Your service was exceptional. More
by snosx3
Employees Worked With
Justin Bush
June 02, 2022
Excellent Customer Service. Honest Service Representatives. Thorough inspection of your vehicle. Top Notch. I recommend this dealership to any one purchasing a vehicle and fo Honest Service Representatives. Thorough inspection of your vehicle. Top Notch. I recommend this dealership to any one purchasing a vehicle and for the exceptional service. More
by john_hayes
Employees Worked With
Don't remember
May 30, 2022
This is the first time I have given the service center a low review. I brought my car in to have the headlight replaces, check the recall status concerning the engine, and find out why I have a warning ligh low review. I brought my car in to have the headlight replaces, check the recall status concerning the engine, and find out why I have a warning light on for my tire. The person who greeted my tried to convince me that the reason the light was on was because the car needed to be services, which it did not. After they service was finished, the service person informed me that the tire warning just needed to be reset. Three hours after leaving, the light came back on. When I called the dealership, I was informed that they had no appointments and I would have to bring my car in and wait to see if they can work me in. Disappointed. More
by KiaHater
Employees Worked With
N/A
May 28, 2022
I bought my 2012 Tucson here in August of 2011 and for very nearly every service since then, I have returned to their service department. Their work is fairly priced and I have always been happy when I d very nearly every service since then, I have returned to their service department. Their work is fairly priced and I have always been happy when I drive my car away. More
by allholco
Employees Worked With
Ben
May 19, 2022
If I was able to rate less than 1 star I would. I was informed my car was ready for pick up. I was told by an estimator Kurk that test had been run and configurations had been done and it turned ou I was informed my car was ready for pick up. I was told by an estimator Kurk that test had been run and configurations had been done and it turned out a part which is the front radar sensor was not needed. Ok great I was happy this meant that I could return my rental on time and life was good. I go up there to find there is a missing small piece on the body work of the left side of the vehicle. I get in the car and take it for a test drive and multiple alerts pop up on the dashboard. Smart Cruise control disabled radar blocked. The other one Forward Safety system disabled Radar blocked. This is within the first 2 minutes I am driving the car down the street. I live almost an hour away from this body shop I had to take an uber up there and back now because the car obviously isn’t done. The issue isn’t that the part is needed the issue is why wasn’t anyone involved in the repair doing their job and noticing that these safety features that are down were popping up. I left my car there and went back home and tried to get a hold of Kurk all day the next day. I actually had to involve my lawyer to get anywhere. After I finally got a call back, I was told to go get a rental and Progressive would have to basically issue a reimbursement. I called progressive before I placed any money down and was told this was not the case, they would only honor what my policy shows. I then pay for legal advice again and decide to go get my car where I was confronted by Kurk, he wanted to confront me while customers were in the body shop to make it clear that he did not lie and say the car was ready. Um excuse me but I was told it turned out we don’t need a part we were waiting on which was the front radar system and my car was ready. How is that my fault I gave the facts and never said anything that wasn’t said. He made excuses saying that he was told by the guys working on the vehicle that everything was ready which I understand but sir that is not my job to make sure everything checks out I can only go based off what I am getting from the person I have had contact with which was Kurk. After our arguments he mumbled something unprofessional as I walked out. I have sent an email to the VP of Auto nation collision center and have messaged multiple people on social media. I am posting reviews in all places I can. This was a horrible experience, and my car is still not fixed, and I have no choice but to drive it because of rental costs. I am waiting to hear back when the part is in. I am aware that parts take time and that’s just the world right now, but other steps could have been taken had I got the right information. Now I am forced to drive a car with safety features that are down. I also am a bit afraid that things wont be done correctly or maybe because someone is upset at me things won’t get done, but I have to speak my truth, Read this and save yourself the headache of what I am going through. More
by anthonyshearer09
Employees Worked With
Kurk Koenig
May 18, 2022
I wish communication would be much better and someone to answer the phone in the service department. Not returning voice messages either. Very frustrating... answer the phone in the service department. Not returning voice messages either. Very frustrating... More
by Vcheban
Employees Worked With
Amy
May 15, 2022
They gave me an appt within a week of calling. When I brought in My car they listened to my needs and wants. I was told a reasonable work time even though they were short on techs. so I chose to When I brought in My car they listened to my needs and wants. I was told a reasonable work time even though they were short on techs. so I chose to leave my car. I was driven to my home. The driver was very helpful. Work was done in time. I was able to take advantage of a sale that day thanks to the person checking me out. More
by Mamikos25
Employees Worked With
John was the service manager
