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AutoNation Hyundai Mall of Georgia - Service Center
Buford, GA
597 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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597 Reviews of AutoNation Hyundai Mall of Georgia - Service Center
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May 30, 2022
This is the first time I have given the service center a low review. I brought my car in to have the headlight replaces, check the recall status concerning the engine, and find out why I have a warning ligh low review. I brought my car in to have the headlight replaces, check the recall status concerning the engine, and find out why I have a warning light on for my tire. The person who greeted my tried to convince me that the reason the light was on was because the car needed to be services, which it did not. After they service was finished, the service person informed me that the tire warning just needed to be reset. Three hours after leaving, the light came back on. When I called the dealership, I was informed that they had no appointments and I would have to bring my car in and wait to see if they can work me in. Disappointed. More
by KiaHater
Employees Worked With
N/A
May 28, 2022
I bought my 2012 Tucson here in August of 2011 and for very nearly every service since then, I have returned to their service department. Their work is fairly priced and I have always been happy when I d very nearly every service since then, I have returned to their service department. Their work is fairly priced and I have always been happy when I drive my car away. More
by allholco
Employees Worked With
Ben
May 19, 2022
If I was able to rate less than 1 star I would. I was informed my car was ready for pick up. I was told by an estimator Kurk that test had been run and configurations had been done and it turned ou I was informed my car was ready for pick up. I was told by an estimator Kurk that test had been run and configurations had been done and it turned out a part which is the front radar sensor was not needed. Ok great I was happy this meant that I could return my rental on time and life was good. I go up there to find there is a missing small piece on the body work of the left side of the vehicle. I get in the car and take it for a test drive and multiple alerts pop up on the dashboard. Smart Cruise control disabled radar blocked. The other one Forward Safety system disabled Radar blocked. This is within the first 2 minutes I am driving the car down the street. I live almost an hour away from this body shop I had to take an uber up there and back now because the car obviously isn’t done. The issue isn’t that the part is needed the issue is why wasn’t anyone involved in the repair doing their job and noticing that these safety features that are down were popping up. I left my car there and went back home and tried to get a hold of Kurk all day the next day. I actually had to involve my lawyer to get anywhere. After I finally got a call back, I was told to go get a rental and Progressive would have to basically issue a reimbursement. I called progressive before I placed any money down and was told this was not the case, they would only honor what my policy shows. I then pay for legal advice again and decide to go get my car where I was confronted by Kurk, he wanted to confront me while customers were in the body shop to make it clear that he did not lie and say the car was ready. Um excuse me but I was told it turned out we don’t need a part we were waiting on which was the front radar system and my car was ready. How is that my fault I gave the facts and never said anything that wasn’t said. He made excuses saying that he was told by the guys working on the vehicle that everything was ready which I understand but sir that is not my job to make sure everything checks out I can only go based off what I am getting from the person I have had contact with which was Kurk. After our arguments he mumbled something unprofessional as I walked out. I have sent an email to the VP of Auto nation collision center and have messaged multiple people on social media. I am posting reviews in all places I can. This was a horrible experience, and my car is still not fixed, and I have no choice but to drive it because of rental costs. I am waiting to hear back when the part is in. I am aware that parts take time and that’s just the world right now, but other steps could have been taken had I got the right information. Now I am forced to drive a car with safety features that are down. I also am a bit afraid that things wont be done correctly or maybe because someone is upset at me things won’t get done, but I have to speak my truth, Read this and save yourself the headache of what I am going through. More
by anthonyshearer09
Employees Worked With
Kurk Koenig
May 18, 2022
I wish communication would be much better and someone to answer the phone in the service department. Not returning voice messages either. Very frustrating... answer the phone in the service department. Not returning voice messages either. Very frustrating... More
by Vcheban
Employees Worked With
Amy
May 15, 2022
Every time I go to this dealership I am always impressed by how quickly they are to fix my car. The men and women who work here are very nice and courteous to me. My car is in great shape because of them. T by how quickly they are to fix my car. The men and women who work here are very nice and courteous to me. My car is in great shape because of them. They have done oil changes, tire rotations, repaired two tires with nail and glass in them. I’ve brought my car in for a couple of recalls and am always treated well. When I have had to pay for services their prices are very reasonable. I’m very appreciative of this dealership and will continue to use them. I do hope they update the online appointment service. It was unusable the last time I tried to make an appointment. More
by Carolyn
Employees Worked With
William Carbone
May 15, 2022
They gave me an appt within a week of calling. When I brought in My car they listened to my needs and wants. I was told a reasonable work time even though they were short on techs. so I chose to When I brought in My car they listened to my needs and wants. I was told a reasonable work time even though they were short on techs. so I chose to leave my car. I was driven to my home. The driver was very helpful. Work was done in time. I was able to take advantage of a sale that day thanks to the person checking me out. More
by Mamikos25
Employees Worked With
John was the service manager
May 13, 2022
Went in for oil change and said my car been sluggish when accelerating. Told I needed 4 new tires and wheel alignment. I questioned that would change sluggish acceleration. Took car elsewhere and told only n accelerating. Told I needed 4 new tires and wheel alignment. I questioned that would change sluggish acceleration. Took car elsewhere and told only needed one tire and fuel injection. Car running perfect. More
by Trudy
Employees Worked With
No name
May 10, 2022
Brought my 2016 Elantra in for a repair. When they called to tell me the issue and how much it would be, they also mentioned that it looked like I hadn't done the 60,000 mile maintenance on When they called to tell me the issue and how much it would be, they also mentioned that it looked like I hadn't done the 60,000 mile maintenance on it (car has 85,000 miles on it). He then proceeded to tell me that as part of the 60,000 mile maintenance, I needed to replace the coolant and transmission fluids, and change the spark plugs, for a total cost of $670. I declined, and said I'd just do those another time. When I got my car back, I looked at the manufacturer's recommended maintenance schedule in the manual. Hyundai recommends changing spark plugs at 105,000 miles, coolant at 120,000 miles, and transmission fluid NEVER. I checked with my uncle, who's been a dealership mechanic his whole career, to get his take on it, and he said it's completely unnecessary to do those items before the manufacturer's recommended timeframe. I expect a repair shop to exaggerate needed repairs (sadly). But to blatantly lie about necessary maintenance at a cost of $670 is inexcusable. I will never return to this dealership. More
by outrider7
Employees Worked With
Don't recall
May 06, 2022
Came in for a faulty Battery. Got a battery replacement and all inspections and services done within an hour Ask for Sage and Ben. They are amazing Got a battery replacement and all inspections and services done within an hour Ask for Sage and Ben. They are amazing More
by Kingsley
Employees Worked With
Sage
May 06, 2022
Outstanding customer service! I really appreciated how efficient they were in getting me in and out! Thank you AutoNation Hyundai Mall of Georgia! I really appreciated how efficient they were in getting me in and out! Thank you AutoNation Hyundai Mall of Georgia! More
by Lynn H
Employees Worked With
William Carbone
