AutoNation Hyundai Mall of Georgia - Service Center

My Santa Fe was due for an oil change. tried to schedule an appointment with my local dealer but was told they don't any open appointment for two weeks so I scheduled one at AutoNation Hyu tried to schedule an appointment with my local dealer but was told they don't any open appointment for two weeks so I scheduled one at AutoNation Hyundai Mall of GA. Was greeted upon arrival by Aimee - friendly, pleasant, knowledgeable. Even though the building is being renovated/added on, they did the best they could to accommodate customers waiting for service. Only reason for the 3-star rating is the fact that the technician who performed the service left oily smudges everywhere - the steering wheel, the start button, the hood, the engine protective cover. I get it, they work under less than ideal conditions, but it's the little things that make the difference. I am in the service industry myself, so I understand it's not totally the tech's fault. It's a broken system. Would I return? Probably, as my local dealership is not that great. Hopefully they can develop and improve the process of delivering a good customer experience. More

The service process was smooth and flawless. I loved being able to schedule my appointment online for the recall notice. The prices for the oil change and tire rotation were reasonable, especial I loved being able to schedule my appointment online for the recall notice. The prices for the oil change and tire rotation were reasonable, especially with the coupon code from the website. John was extremely helpful and polite. I would definitely come back for services in the future. More

They took care of us with a loaner car while repairing our dash assembly on our Kona. Very happy with the overall experience. our dash assembly on our Kona. Very happy with the overall experience. More

its been disappointing of the service level; i'm sure having to do more with less personal, but it's not at the level i was used to. having to do more with less personal, but it's not at the level i was used to. More

Went in for first service on my 2022 Palisade. Was warmly greeted by John who reviewed the services requested and escorted me to the waiting area. Took less than an hour for service and John met Was warmly greeted by John who reviewed the services requested and escorted me to the waiting area. Took less than an hour for service and John met with me and reviewed the services completed and results of the comprehensive inspection. Couldn’t be happier with John. When I exited my vehicle at home I noticed that one of my valve cap covers looked funny. The service employee who checked the tire pressure and/or rotated the tires had left all the caps barely screwed on and greasy hand prints on every wheel. Not well done. More

My Elantra had some undercarriage damage from road debris and was at the AutoNation collision center. Since they don't have a lift, they sent it to the AutoNation Hyundai service center next door for inspect and was at the AutoNation collision center. Since they don't have a lift, they sent it to the AutoNation Hyundai service center next door for inspection to determine what work needed to be done. Despite my daily calls to check on the status, they didn't even look at it until it had been there almost a week. Then, they called me at the end of the day on Friday to tell me the car was a total loss, and that I could come by the next morning to get all my stuff out of the car. When I went in the next morning, the car was still in the shop on the lift. I was brought back into the shop to my car by the service manager, Justin. I was confused because I didn't think they would want me messing around with my car while in the shop, but there it was. So I said "Well, I need to get my stuff out, plus pull the aftermarket speakers... and Justin rudely interrupted me, saying "Not in here, you're not." So I stood there speechless for a moment, waiting for him to provide the resolution, which he wasn't. So I said "Okay, well when will it not be in here?" "Later this afternoon", he replied tersely. I was thrown off by his rudeness, because I was just there at their invitation to get my stuff that morning, then he's acting like I'm trying to force myself into his shop and work on my car when they're not ready for me. As I tried to collect my thoughts on how to respond, he again rudely said "It's not my policy, it's AutoNation's...you can't be back here." I replied that I didn't want to work on my car back there. Then, fed up with his rudeness, I told him I didn't appreciate the attitude he was giving me, and that I was already upset that they'd taken a week to just look at my car, and now they won't let me get my stuff after they told me to come in and get it. He responded by abruptly kicking me out of the shop. I've never been treated with such rudeness as a customer of a business before, particularly when I hadn't even done anything to prompt it. Maybe he was in a bad mood from something else that had happened that day and was taking it out on me, but as a service manager (and a grown adult), he should be able to handle his emotions better around customers. I will gladly drive an extra 30 minutes to the next Hyundai dealership when I need my new Hyundai serviced. More

I had an 8:30 appointment. I was greeted immediately upon entering. There was one person in front of me and was vhecked in quickly after. I went in for an oil change and they w I was greeted immediately upon entering. There was one person in front of me and was vhecked in quickly after. I went in for an oil change and they were proactive and also checked for any recalls. There was one and they addressed it immediately. I was in and out and my car is running great. Thank you More

Solid experience. They seemed to get people in and out as quickly as they could while also being thorough. Was informed of recommended work. No complaints with the wor They seemed to get people in and out as quickly as they could while also being thorough. Was informed of recommended work. No complaints with the work. Vehicle running well. More

My experiences have been just outstanding how Ben has taken my car and made it his personal car by ensuring that recalls and my service were done in a timely manner and my car was ready within the time p taken my car and made it his personal car by ensuring that recalls and my service were done in a timely manner and my car was ready within the time prescribe. More

Difficult to speak with an service advisor and did not respond to text messages or phone messages. It took me asking for service manager to for explanation of service recommendations none of which I broug respond to text messages or phone messages. It took me asking for service manager to for explanation of service recommendations none of which I brought the car in for service. I was told I needed work that I did not need. Asked to wash car after service and it was not done. Shown coupon for free wiper with purchase of one when I brought car in but was not noted on service record when I picked up car. Service manager didn’t want to honor because it was no longer active when I picked up car. He was irritated because he should have already left work. More