AutoNation Hyundai Mall of Georgia - Service Center

I brought the car in for a 10:00 appointment and was told it would be about 2 hours before they could see me. Then they didn’t even do the test that I had scheduled. My mistake was not having both my i phone it would be about 2 hours before they could see me. Then they didn’t even do the test that I had scheduled. My mistake was not having both my i phone and myWatch on so I didn’t receive a message. Why bother making an appointment if you wind up getting in line and having to wait your turn anyway. They just did the normal routine check points on the car that wasn’t necessary because it was a follow up from about 3 weeks ago. So I brought the car back home after an all day visit with nothing being done. Not a happy camper. I have a recall on car latches that were supposed to be ordered 4 weeks ago and still are not in. I haven’t been able to open one of my back doors and the drivers side door still doesn’t work so I can’t lock my car because I’m afraid if I do I won’t be able to get it unlocked. I live in Gainesville,Ga so I don’t have any other choice that to come up to the Mall of Georgia for my service. I find that to be an inconvenience for me at my age to have to drive all the way in and not get better service. I’m thinking my choice wasn’t a very good choice since I have such a hard time getting the work done on my trip into the dealership. More

It's taken three appointments to just have my car evaluated for a popping sound in my driver's door and a total of six hours wasted. I had a service manager working with me and he found the problem a evaluated for a popping sound in my driver's door and a total of six hours wasted. I had a service manager working with me and he found the problem and told me that he would order the part and call me. I called and left a message and it's been approximately two weeks. What do they want me to do, go get the part to bring it in for service, and replace it myself? Stay far away from Hyundai Mall of Georgia's service department, to say that it is horrible is an understatement. More

The dealership was being remodeled but everything was done in a professional matter. The waiting room was airy but comfortable. My car service was done in a reasonable time. done in a professional matter. The waiting room was airy but comfortable. My car service was done in a reasonable time. More

I put off taking my car in for a couple of issues, as I assumed it would be a stressful, expensive, and lengthy visit. Boy did I have to eat crow!!! They went above and beyond with the repairs, kept me upd assumed it would be a stressful, expensive, and lengthy visit. Boy did I have to eat crow!!! They went above and beyond with the repairs, kept me updated all along the way, and then surprised me with an invoice lower than what I expected. Thank you AutoNation Hyundai, Buford, GA for proving me wrong. More

The sale was as smooth as butter; however AFTER when I was to receive my “we owe you” the ball was dropped. I was supposed to have a part ordered to repair the driver seat which would not go forward allow was to receive my “we owe you” the ball was dropped. I was supposed to have a part ordered to repair the driver seat which would not go forward allowing me to reach the pedals comfortably while driving. Money and paperwork and signatures were exchanged, but 2 weeks later, when I called them to ask about the part…crickets! No return call. I called the next day and my salesman says he was JUST going to call me. 🤨 I told him I had already spoken with the parts department and that no part was ever even ordered under my name. Wow. Then he says to me I need to bring the vehicle back so the guy in service can look at the seat, even though it took hours to close the deal, meaning he really could have looked at it while I was there and ordered the part the same day. 😩 Anyway, when I brought it back, there was an ink pen under the seat preventing it from moving. 😳 which again, if they had only taken the time to LOOK, the process would have gone so much smoother. I’m happy with my new vehicle again!😊 Suzanne 💕 PS: THIS is why I waited until after the “owe me” to complete my review, even though there was a request in my email Day One. More

The service was excellent. Keep up the great work guys. Thank you for the loaner. Keep up the great work guys. Thank you for the loaner. More

I felt listened to and enjoyed the beverages in the comfortable waiting room. The down size is waiting three hours for my lube job to be completed. comfortable waiting room. The down size is waiting three hours for my lube job to be completed. More

I was pleasantly attended by the agent, despite the busy service center in the afternoon. service center in the afternoon. More

I was very pleased, the service I received was better than expected. I would return to this dealer service center again when necessary. Amy was very helpful. than expected. I would return to this dealer service center again when necessary. Amy was very helpful. More

The service department is the best. Aimee is so great to work with. Got me in and out for battery change. I highly recommend Autonation Hyundai Mall Of Georgia for service and Sales Aimee is so great to work with. Got me in and out for battery change. I highly recommend Autonation Hyundai Mall Of Georgia for service and Sales More