AutoNation Hyundai Mall of Georgia - Service Center

Went in for scheduled 15k check and oil change / tire rotation. The service advisor gave me a paper with 3 service level options that were 'recommended'. I was told services chosen would take about 90 rotation. The service advisor gave me a paper with 3 service level options that were 'recommended'. I was told services chosen would take about 90 minutes. I left 2.5 hours later. Several of the items listed in the 'service level options' were upsell items that were not needed on my car at this time. I lost some trust in the dealership after this visit. Previously I'd had a really good impression of them. More

Title: Exceptional Service Department: Going Above and Beyond Expectations! Rating: ⭐⭐⭐⭐⭐ (5/5) I recently had the pleasure of experiencing the outstanding service provided by the service department Beyond Expectations! Rating: ⭐⭐⭐⭐⭐ (5/5) I recently had the pleasure of experiencing the outstanding service provided by the service department at Autonation Hyundai, and I am absolutely thrilled to share my review. This dedicated team truly exemplified what it means to go above and beyond in ensuring customer satisfaction. From the moment I entered the service center, I felt like a valued and respected customer. First and foremost, the staff was exceptionally friendly, professional, and attentive. They greeted me with warm smiles, promptly addressed my concerns, and patiently listened to my vehicle's issues. Their knowledge and expertise were evident as they confidently explained the repair process and set realistic expectations regarding the time required for the service. What truly set this service department apart was their commitment to exceeding expectations. Despite having a busy schedule, they managed to accommodate my request for an urgent repair. Not only did they complete the necessary repairs promptly, but they also went the extra mile by performing a thorough inspection of my vehicle and identifying potential issues that I hadn't even noticed. This level of attention to detail and proactive approach saved me from future headaches and expenses. The transparency and clear communication were commendable throughout my entire experience. The service advisor kept me informed at every step, providing updates on the progress and explaining any additional work that might be required. I truly appreciated their honesty and straightforwardness when discussing costs, ensuring there were no surprises when it came time to settle the bill. Furthermore, the quality of the repairs performed on my vehicle was impeccable. The technicians showcased their expertise, and the results were nothing short of excellent. I left the service center feeling confident in the work done and with the peace of mind that my vehicle was in top-notch condition. Lastly, I want to highlight the service department's exceptional customer care. They genuinely cared about my satisfaction and took the time to address any questions or concerns I had. They even followed up a few days later to ensure everything was still running smoothly, showcasing their commitment to building long-lasting relationships with their customers. In conclusion, the service department at Autonation Hyundai has set the bar incredibly high for customer service. Their dedication, professionalism, attention to detail, and commitment to customer satisfaction are unparalleled. I wholeheartedly recommend their services to anyone in need of automotive repairs. They have earned my trust, and I will undoubtedly be returning to them for all future vehicle servicing needs. Kudos to the entire team for their exceptional work! More

Friendly adviser about the repair problem how will be done and how long will take. I was informed over text message and suggestion was made without pressure. I am happy with the stuff. done and how long will take. I was informed over text message and suggestion was made without pressure. I am happy with the stuff. More

Dealing with Aimee was a pleasure and she makes sure that you're satisfied. I would definitely recommend asking for her when getting service done on your vehicle. you're satisfied. I would definitely recommend asking for her when getting service done on your vehicle. More

Overall it was a good experience. My only negative was the heavy metal music playing in the service area. While a few of the songs were okay, too many of them were cause for angst. My only negative was the heavy metal music playing in the service area. While a few of the songs were okay, too many of them were cause for angst. Coupled with people watching TV in the service waiting area it was too much sensory overload. Please find some music that is more appropriate. It doesn't have to be elevator music...just something acceptable to all kinds of folks. Your service people were great. More

Greatest service. Hassan went over the top to make sure my vehicle is up to the standards and follow up, just outstanding. Hassan went over the top to make sure my vehicle is up to the standards and follow up, just outstanding. More

I Am very please with the service I received yesterday. . They got finished with my vehicle in a timely manner. . They got finished with my vehicle in a timely manner. More

Everyone at this dealership is very knowledgeable and professional. Work quality is also good. I highly recommend Auto Nation. professional. Work quality is also good. I highly recommend Auto Nation. More

I have had nothing but excellent service from everyone at this dealership from sales to the service department. Everyone has always responded to me in a timely manner and have always exceeded my expectations this dealership from sales to the service department. Everyone has always responded to me in a timely manner and have always exceeded my expectations. More

Pleased as always of their professional services, always on point and friendly Thank you auto nation. on point and friendly Thank you auto nation. More