AutoNation Hyundai Mall of Georgia - Service Center

The Service department manager whose name is Justin was horrible and confrontational and unapologetic to our concerns. He went on to tell us about how short staffed he was and so on. He needs a course in c horrible and confrontational and unapologetic to our concerns. He went on to tell us about how short staffed he was and so on. He needs a course in customer service. They also tried to charge us more than the original quote. They emailed the cost as 1644 and then attempted to charge us 2000 once we arrived to pick up the car. Shameful and I will tell everyone who will listen. Chris (assistant service manager) was able to resolve the cost issue. I spoke with the General Manager and will go further and speak with the District Manager, Regional Manager and anyone else who will listen with this company. If that means emailing the Vice President and higher. Horrible customer service has no place in business. Justin clearly needs further training. I know nothing will be done, however that will not stop me from speaking up. Justin has ruined any good experiences we have had in the past. More

They sell inferior new cars and the service department never returns calls. Poor service all around. never returns calls. Poor service all around. More

Took a week to get a tire replaced because of "computer issues".- when I wouldn't wait any longer, I was sold a different brand of tire, and the dealership was either too cheap, or too inefficient to even issues".- when I wouldn't wait any longer, I was sold a different brand of tire, and the dealership was either too cheap, or too inefficient to even put a valve cap on the wheel. Very disappointed in the service I have received. From AutoNation Hyundai Mall of Georgia. More

I called yesterday to schedule an appointment to have an oil change I was giving Friday or Saturday but I wasn’t available those days so I was told I could be squeezed in the same day I called I brought my oil change I was giving Friday or Saturday but I wasn’t available those days so I was told I could be squeezed in the same day I called I brought my car to Hyundai appointment was at 4:30 I was seen in a decent matter of time my car was took back right after being seen I ran to Walmart to finish shopping and kill time by that time was car already out waiting on me. So everything was good as far as consistency I think if I was to sat there I wouldn’t had to wait long either. More

Exceptional customer service. Service Agent Albert is great. He explains the technical and costs of service with clarity and always makes sure my questions have been answered. The Service Agent Albert is great. He explains the technical and costs of service with clarity and always makes sure my questions have been answered. The 2021 Sonata N Line is our 3rd. I would not have any other dealership service department work on it. We very much appreciate the care and professionalism of Mall of Georgia Hyundai provides. More

Thank you for the best service at Hyundai, Buford. Diamond was very pleasant, kept me informed of my car’s service progress and was attentive! Thank you! Diamond was very pleasant, kept me informed of my car’s service progress and was attentive! Thank you! More

Friendly and prompt attention to my car and the issues! Thank you for your prompt service! Thank you for your prompt service! More

Great experience and great customer service from Albert Dennis who checked me in and helped me Dennis who checked me in and helped me More

Albert, thank you for all your help. You guys have the best customer service. Albert, you are the best. Thank you for updating me on my truck and ensuring everything was fixed correctly. You guys have the best customer service. Albert, you are the best. Thank you for updating me on my truck and ensuring everything was fixed correctly. 🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾 More

Auto Nation, has exceeded my expectations. Quite frankly, service with Hyundai is not the best, and Auto Nation has definitely made an excellent impression on me. Keep up the excellent custome Quite frankly, service with Hyundai is not the best, and Auto Nation has definitely made an excellent impression on me. Keep up the excellent customer service! More