AutoNation Hyundai Mall of Georgia

Faced with a 13-year-old Genesis Coupe presented for its 150K scheduled maintenance, the Service Department was challenged to keep the vehicle operational. Ultimately, 3 months, and $3000 later they declare 150K scheduled maintenance, the Service Department was challenged to keep the vehicle operational. Ultimately, 3 months, and $3000 later they declared the vehicle unrepairable. Dustin Nelson, the Service Manager, was excellent through this very trying repair. But in the end, we were left with a worthless trade-in and no car. Saying we were not happy, would be an understatement!! As repeat customers to this dealership, we through ourselves on their mercy, and scanned the inventory for something we could afford that could give us service for another 10 years. We settled on a used 2022 Sonata Hybrid Limited. Jodi Grutadaurio was assigned the unenviable task of working with us. She was magnificent!!! Overall, we are satisfied with the experience. This will be the 5 vehicle we have purchased for this dealership. We have been loyal service customers since 2010 and have had only 2 instances that required escalation. In both case Dustin Nelson resolved the matter to our satisfaction. We are disappointed that the mechanics working on the car took three failed parts to determine the root cause of the problem, which added to the costs. We are very disappointed that the upper management was not even willing to consider lowering the price of the car to offset our investment in the failed repair. While they did provide a reasonable trade-in value for the inoperable vehicle, and favorable terms for Hyundai Motor Finance, under the circumstances, given our loyalty to this dealership, we did expect a lot more consideration. We mourn the loss of an iconic vehicle. The Genesis Coupe was one of a kind and Genesis is missing the boat by discontinuing the model. We look forward to a new era in the Sonata Hybrid, but a 4-door sedan will never be the same. We will continue to be loyal Hyundai customers for many years to come. More

Service advisor was friendly, courteous and helpful. There wasn’t any pressure to do more than I asked for. I waited for the service to be completed and it was serviced promptly. There wasn’t any pressure to do more than I asked for. I waited for the service to be completed and it was serviced promptly. More

Was greeted promptly and car was ready at estimated time given . Received notification by text when car was ready . Good job ! given . Received notification by text when car was ready . Good job ! More

Jodi was my sales rep, and she greeted me warmly as soon as I arrived. She was informative, honest, and fun to be around. The buying process was smooth, and I felt heard. We ended with the price point I was as I arrived. She was informative, honest, and fun to be around. The buying process was smooth, and I felt heard. We ended with the price point I was comfortable with, and I am really excited about my new purchase. The team calmly answered my questions, and I felt like Jodi was always in my corner. Juan in finance was helpful and patient as well. More

I am beyond satisfied with the customer service provided by Tommy Le at Mall of Georgia. Dealerships tend have a bad reputation when it comes to pricing and customer service. This wasn't my experience. Tomm by Tommy Le at Mall of Georgia. Dealerships tend have a bad reputation when it comes to pricing and customer service. This wasn't my experience. Tommy was communicative from our first interaction until he handed me my keys upon completion of the job. He made sure I understood every aspect of the job and was patient with my questions. My car now functions better than the day I purchased it and I couldn't be happier! More

Excellent service! Our salesperson, Ivan was a pleasure to work with! He certainly did his best to ensure we got the car we wanted! I would definitely recommend this de Our salesperson, Ivan was a pleasure to work with! He certainly did his best to ensure we got the car we wanted! I would definitely recommend this dealership! We just bought our second Hyundai! More

Two and half hours for oil change and that's with an appointment. Also got home to find they did not replace the battery in the wiring harness that they had previously removed. Specifically asked for appointment. Also got home to find they did not replace the battery in the wiring harness that they had previously removed. Specifically asked for this to be fixed. More

The service center is prompt, excellent communication and thorough with information and performance if services! Highly recommend thorough with information and performance if services! Highly recommend More

Tommy provided detailed answers for my questions, helped me to understand the services being recommended. It was a pleasure speaking with him, he was professional and with good information/knowledge about s me to understand the services being recommended. It was a pleasure speaking with him, he was professional and with good information/knowledge about suggested services. More

Always terrific service and friendly knowledgeable staff. Highly recommend Jodi in Sales and Bre in service. Great Dealership! Highly recommend Jodi in Sales and Bre in service. Great Dealership! More