AutoNation Hyundai Mall of Georgia

I received a no-haggle internet price quote from Joel at Team Hyundai on a 2012 Tucson Limited, so I arranged to visit the dealership that same afternoon. When I arrived, Joel was with another customer so Team Hyundai on a 2012 Tucson Limited, so I arranged to visit the dealership that same afternoon. When I arrived, Joel was with another customer so his brother, Julian, stepped in and handled the transaction. They had the vehicle I was looking for, but I did want a sunroof (I opted for the Limited with no navi and no panaoramic sunroof) and they had a sunroof installed for me by an outside vendor that they use so that it would be covered under warranty. I picked up my new Tucson later that week. Joel and Julian are both great to work with. I continue to call them with questions and they always seem happy to hear from me. Two wonderful guys at a great dealership. Obviously, I highly recommend Team Hyundai in Buford. More

The staff was very friendly and informative about the vehicles on the lot. As soon as I walked in the dealer ship i was greeted and taken care of right away. Mall of GA Hyundai made me feel proud to be a vehicles on the lot. As soon as I walked in the dealer ship i was greeted and taken care of right away. Mall of GA Hyundai made me feel proud to be a new owner of a Tucson. I would recommend MOG Hyundai to all my friends. More

The atmosphere at Team Hyundai - Mall of Georgia was truly a team approach. Our first contact was via the internet and Joel responded quickly to our inquiry. When we arrived that afternoon, to look at truly a team approach. Our first contact was via the internet and Joel responded quickly to our inquiry. When we arrived that afternoon, to look at the dealership, Joel was involved with another customer, so Martel filled in as our first on site contact. Martel's enthusiam and professionalism "jumped out and grabbed our attention." After the test drive he offered for us to take an extended test drive for a 24 hour period. During this time we were able to make sure that the Tucson was capable of delivering on the hills in North Georgia. On the day we actually bought our Tuscon the team approach continued. The evaluation of the 2005 Ford Ranger was handled expeditiously and fairly. The actual time to "haggle out" a deal took about 25 minutes. The traditional back office sales manager sat down with Martel and myself to get the numbers worked out (A VERY REFRESHING CHANGE IN DEALERSHIP TACTICS). In the end a Win-Win agreement was reached. There was a delay in completing the paperwork, as the financial guy was dealing with a complicated sales transaction. During this waiting period, Martel, Joel and others were very pleasant company. The flower guy came in on his regular Friday visit and Joel bought a beautiful bouquet of roses for my wife. Another sales guy shared an extra desert. Our meeting with the financial guy was handled very positively and quickly. Martel had delayed his departure to make sure that all of our questions were answered. He took the time to take care of the blue tooth install and made sure my wife, the main driver of the vehicle, understood the basic features. His care and concern on this entire transaction is geniunely appreciated. Dave and Suzy Splaine More

They lost my second key and lied and said the previous owner never gave them one. I spoke with the previous owner. He did. After many messages and emails I have yet to receive a response. They did nothing owner never gave them one. I spoke with the previous owner. He did. After many messages and emails I have yet to receive a response. They did nothing to make this right. A new key is over $600. I DO NOT trust them. Integrity is an essential part of sales! More

Unreal experience. My salesman Martel Williams was not agressive or trying to sell me something I didn't want. Not only did I get a good price Martel found a additional discount because of my service in t agressive or trying to sell me something I didn't want. Not only did I get a good price Martel found a additional discount because of my service in the Air Force. Team Hyundai not only gave me a price I could live with when I came back to pick up my new car I found out the vehicle was a few hundred dollars less. That was pure honesty. I put a lot of miles on a car and I will be back and I will be asking for Martel. The 2011 Sonata is supposed to get 35mpg on the expressway and my second trip out I got 39mpg. It just makes it all that much better. Steve Dempsey More

Our sales rep Elizabeth was excellent. She is very helpful, friendly and easy to work with. Her knowledge of the Hyundai product line is exceptional. Team Hyundai Mall of Georgia really needs sales helpful, friendly and easy to work with. Her knowledge of the Hyundai product line is exceptional. Team Hyundai Mall of Georgia really needs sales consultants like Elizabeth to represent the dealership to the public. The car we purchased is in big demand and had to be ordered. Consequently we were not able to negotiate the price. After a 17 day wait, the car arrived in perfect condition and was delivered by Elizabeth in a highly informative and professional manner. My only complaint is with the general manager who cashed my check and processed the loan well before the car was delivered. In the end it was Elizabeth who made the difference and saw to it that we were justly compensated for the loan interest and lost interest on the down payment check. If you decide to buy a car from Team Hyundai Mall of Georgia, be sure to ask for Elizabeth. More

Where to start with this dealership? We were ignored Where to start with this dealership? We were ignored as we walked around the lot (which isn't always a bad thing), but when we went into the deale Where to start with this dealership? We were ignored as we walked around the lot (which isn't always a bad thing), but when we went into the dealership to ask some questions, we were also ignored. For 10 minutes. Someone finally asked if we needed help, then disappeared. My wife and I decided to leave (we had a cranky 3-year old with us, too), and as we were getting into our car, a salesman approached us, Jonathan Burnett II. Things didn't start off well with him, either. He was a little rude and didn't listen to us. On his first trip back into the dealership, he brought out keys for a Elantra...when we had asked to test drive a Tucson. On his second trip into the dealership, he got the correct key. But forgot to get my license. So, after his third trip back into the dealership, we were finally able to test drive the Tucson. During the test drive, we made it clear that we weren't buying a vehicle that day, just exploring our options, and trying to narrow it down so that we could make a decision in the next week or two. We had a question about changing the interior color, so we went into the dealership after we returned from our test drive. That was a big mistake. We reminded Jonathan that we weren't buying a car right now and that we just had a few questions. After taking some information from us, he disappeared for 10 minutes. And the next thing I know, he's got a paper with numbers and figures on it in front of me. The high pressure sales pitch had begun. When I made it clear that I had to leave and got up to leave, Jonathan ran to get a sales manager - Joel (whom he called Joe). Joe took the high pressure sales pitch to another level, so I walked out and we left. Avoid these folks. There are much better and more respectful & professional car salespeople out there... More

I contacted Mall of Georgia literally in the middle of a very bad exchange between myself and the people at another dealership. Rick Case Hyundai had sold me a 2011 Elantra Ltd and when I had questions abo very bad exchange between myself and the people at another dealership. Rick Case Hyundai had sold me a 2011 Elantra Ltd and when I had questions about the amount and told them I had another dealer who would beat their price things became very ugly. Martell took no less than four calls from me during this because I was being bullied into accepting a deal I didn't want. He had me speak with his manager as well as the finance person prior to even arriving there when they weren't entirely sure I would even come in afterward to buy the car from them. Upon arrive at Mall of Georgia Hyundai I was greeted warmly, offered something to drink and had every single aspect of the sale explained to me. I did not feel pressure in any way and was treated like a guest from the time I arrived until the time I left. This dealership is 90 minutes from my house but I am more than happy to make the drive back up to pick my car up on Monday. I could have had the car later that evening but I had to head back home. What started out as a nightmare ended so well. I know people are wary of car sales man but I truly believe this dealership and Martel in particular are about the best you'll find. More