AutoNation Hyundai Hilton Head - Service Center

Brought the vehicle in on its scheduled day to have the oil changed along with a couple of issues that needed to be looked at. Six days later I got the car back! Despite the fact that both our adviser and oil changed along with a couple of issues that needed to be looked at. Six days later I got the car back! Despite the fact that both our adviser and mechanic were fantastic, service was lacking due to the fact that there was not enough resource to even look at my car, let alone fix it. More

Promises were made by management to order an EV charger, so it would be there for my service appointment. When I got there, I found out the parts were never ordered. I waited over 4 hours in their waiting so it would be there for my service appointment. When I got there, I found out the parts were never ordered. I waited over 4 hours in their waiting area for an oil change! I never received a call to tell me the charger was in; I had to call them. After driving 45 minutes again to pick up my charger, I received a call from Jessica, the service director, that they neglected to perform a safety recall on my car. She PROMISED to pick up my car and drop it off, so I would not be further inconvenienced. That sequence of events started April 12th, 2023. I STILL have not received a call from this dealer to schedule an appointment. When I called, they claimed there were no notes in my file and when I called the service director, Jessica, I went straight to voice mail. I have not received a call back. My safety recall for a possible fire hazard has not been done, and this whole experience ruined my experience with the Hyundai brand and Auto Nation. More

We took the car in for a wheel alignment. They did the work. The car still runs. What else can we say. They did the work. The car still runs. What else can we say. More

My Advisor, Brett, made sure everything was taken care of on my vehicle. It was done when promised and I was informed that they completed an open campaign and there was another to be done but was waiting for on my vehicle. It was done when promised and I was informed that they completed an open campaign and there was another to be done but was waiting for parts. Everything went well from drop off to communication to pick up. Not to mention their new store is beautiful and comfortable. More

Excellent dealer. Sales and service staff do good job. I have been customer for 15 years. Sales and service staff do good job. I have been customer for 15 years. More

Very pleased with AutoNation's regular maintenance service on my 2016 Tucson! The staff was very professional & courteous! service on my 2016 Tucson! The staff was very professional & courteous! More

Clean , friendly and on time . I liked getting my car washed on the outside vacuuming would have been nice too I liked getting my car washed on the outside vacuuming would have been nice too More

The service was excellent and all personnel very courteous. Brett in the service area made sure I was kept abreast of what was going on during the servicing of my vehicle. courteous. Brett in the service area made sure I was kept abreast of what was going on during the servicing of my vehicle. More

Their phone menu system is a disaster and you never get to speak to a real person when you call. They do call back and they do text a bunch but that is still no excuse. Service is great. They told me I was to speak to a real person when you call. They do call back and they do text a bunch but that is still no excuse. Service is great. They told me I was eligible for a new engine when I was fully unaware of it. More

They always leave my car looking better thank it was and perform the services in a timely manner. perform the services in a timely manner. More