AutoNation Hyundai Hilton Head - Service Center

I purchased my Elantra last year along with the service plan for oil changes. Upon appointment, the service department informed us that this program started after 30 months, that is not correct, but they plan for oil changes. Upon appointment, the service department informed us that this program started after 30 months, that is not correct, but they did handle this well. I was told to call finance department to clear up the matter. My purchase agreement shows all is in order. No one ever called me back, frustrating. More

Dealership service customer waiting area is clean and airy. Not stuck in a closet like some dealers. Service order written promptly, but service work took about 2 hrs., perhaps due to a safety recall i airy. Not stuck in a closet like some dealers. Service order written promptly, but service work took about 2 hrs., perhaps due to a safety recall item which had to be addressed. More

A great experience on getting the service work completed. My service representative Bret was outstanding completed. My service representative Bret was outstanding More

An appointment to essentially get an oil change took over four weeks. Then, when this was completed at the dealers, the service agent on my car went missing in action, adding at least 30 minutes to what was four weeks. Then, when this was completed at the dealers, the service agent on my car went missing in action, adding at least 30 minutes to what was already a slow process. The dealership desperately needs a service manager who will tighten up the system. More

After waiting 3 weeks for a part and another 3 weeks for an appointment I brought the car in to be repaired. I waited 2 hours while they installed the part only to be told they needed additional parts that an appointment I brought the car in to be repaired. I waited 2 hours while they installed the part only to be told they needed additional parts that needed to be ordered. I am now again waiting for the parts and then will have to wait for another appointment. I believe this was either misdiagnosed or not fully diagnosed. It shouldn't take over 3 months to get a vehicle repaired. More

Very professional. Car given back to me in a reasonable timely fashion. Thank you very much timely fashion. Thank you very much More