AutoNation Hyundai Hilton Head - Service Center

My service advisor Mickey was very nice and personally deserves five stars. AutoNation however is the worst company I've ever dealt with in the car business. Their Savannah location was unprofessional and deserves five stars. AutoNation however is the worst company I've ever dealt with in the car business. Their Savannah location was unprofessional and incompetent. To get my car back working it took 6 months and 41 days in the shop for something that should have been a one day fix. When I initially got my car back they made the repair and correctly resulting in additional damages and then incorrectly diagnosed those. The GM of the Savannah store is unresponsive and their corporate office does not respond to customers. I have a case that I followed up on no less than 20 times and have been waiting 90 days with no reply. As great as Mickey was, I would literally take my business anywhere but automation and I certainly would never buy another Hyundai. I am still waiting on a $1,800 rental car reimbursement. More

My service experience was and always has been very good. If I have an issue it's that it now takes about a month to schedule a service appointment. This has happened in the last year. I used to be able to c If I have an issue it's that it now takes about a month to schedule a service appointment. This has happened in the last year. I used to be able to call on a Monday and schedule an appointment for Thursday of the same week. No more. More

Had a door handle replaced (it had broken off)...repairs were done in a timely manner and the desk staff (Serenity and Mickey) were friendly and courteous. were done in a timely manner and the desk staff (Serenity and Mickey) were friendly and courteous. More

Adequate. Did not wash vehicle. Quoted exorbitant price for filter replacement. Wiper blades needing replacement on one year old vehicle-really? for filter replacement. Wiper blades needing replacement on one year old vehicle-really? More

The people on the desk as you come in were very friendly, courteous and helpful! courteous and helpful! More

Friendly and professional staff located in a clean welcoming space with efficient and thorough service. welcoming space with efficient and thorough service. More

Called for an appointment as their online appointment for servicing did not work. I made an appointment for a 90,000 mile check up and first appointment was three weeks out. When I dropped off the car, they servicing did not work. I made an appointment for a 90,000 mile check up and first appointment was three weeks out. When I dropped off the car, they had the wrong type of service noted- oil change and tire rotation- nothing else. They then told me I would need to leave the car overnight. Thank goodness the person who dropped me off waited and I was free the next to pick up. If I had plans this would have been an issue. Car was ready the next day as promised before noon and servicing was fine. They need to train the people on the phone to understand what a customer needs and the amount of time it takes. More

Service was quick, professional. Waiting area was comfortable, refreshments were available. Brett was very professional. comfortable, refreshments were available. Brett was very professional. More

This dealership took care of my needs. The staff was courteous and professional. Will return in 7500 miles courteous and professional. Will return in 7500 miles More

Brought car in for recall installation software. Service personnel (Brett) explained recall necessity and was very professional. Service personnel (Brett) explained recall necessity and was very professional. More