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AutoNation Hyundai Hilton Head - Service Center
Hardeeville, SC
588 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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588 Reviews of AutoNation Hyundai Hilton Head - Service Center
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July 04, 2022
I made the first available appointment for a factory recall that could cause a fire internally, 5 weeks prior to my appointment. I hoped nothing would happen in the days leading up to July 1st! I entere recall that could cause a fire internally, 5 weeks prior to my appointment. I hoped nothing would happen in the days leading up to July 1st! I entered the service area where I was greeted by Jessica (SERVICE MANAGER). We both have a very poor dislike for each other since 2018. She only said, "can I help you". No good morning, welcome to Auto Nation, what can we do for you today? I told her my last name, and I have a 9:00 appointment for a factory recall. Her only response was "KEYS"!! I found my way to waiting area and took a seat. Eventually, service advisors were coming out and explaining to other customers that their cars were ready. After 1 hour 15 minutes, I noticed my car brought out and left in a rainstorm. I waited 10 minutes, and no one came to get me. I walked up to service desk and waited 10 minutes to sign my paperwork. There was no mention of how the repair went or any kind of information on what they actually did. I got my keys and was the only customer who got soaked getting to their car. When I returned home, I read my paperwork, and they concluded that during their multi point inspection check, that all 4 tires were badly worn and needed replacement. It's ironic that I installed 4 new tires and received a front-end alignment in January of 2022, 6 months ago. I will never, ever go back to this dealership again. I have owned Hyundai's since 2005 and I will take my business to North Charleston Hyundai over 2 hours away instead of ever coming back here. I know this service manager values only 5-star reviews, but until you make a change with this service manager, you'll never see me back in that dealership. I would be glad to discuss my pathetic dealings with this dealership going back to the day I purchased my Sante Fe if anyone from Hyundai really cares about their product. More
by fjwjr15
Employees Worked With
Jessica (MGR)
July 01, 2022
Sereniti was the most courteous, helpful and responsive service advisor I have dealt with in years. Everything was explained in layman's terms but precise. She is a valuable asset to your company. service advisor I have dealt with in years. Everything was explained in layman's terms but precise. She is a valuable asset to your company. More
by Michaell0001
Employees Worked With
Sereniti
July 01, 2022
Brett Adelman was great, the tech I’m not sure. He checked my cabin filter and forgot to replace the stops that keeps the glovebox from falling down. When I got home to replace the cabin filter I He checked my cabin filter and forgot to replace the stops that keeps the glovebox from falling down. When I got home to replace the cabin filter I opened the glovebox and everything fell out, good thing the stops where there and there was no passenger in the car at the time or someone would be paying for possible doctor bills. More
by Bob
Employees Worked With
Tech I don’t know
July 01, 2022
Every representative that I interacted with was very professional and respectful. The young lady that handled much of my interactions was quick and honest in updating me about the status of my vehicle. professional and respectful. The young lady that handled much of my interactions was quick and honest in updating me about the status of my vehicle. More
by Watsonm32
Employees Worked With
Serenti
June 29, 2022
Customer service oriented with great communication about my car! Everyone in the service dept I encountered was friendly and helpful. my car! Everyone in the service dept I encountered was friendly and helpful. More
by Tbcspfgaskin
Employees Worked With
Micki, lady in the office to the right when entering the service area
June 29, 2022
12,000 mile service of my Hyundai Sante Fe went very smoothly. Micky Auto Nation's representative as always was polite and answer any questions that I had. Service of my vechicle was done in a timely m smoothly. Micky Auto Nation's representative as always was polite and answer any questions that I had. Service of my vechicle was done in a timely manner and returned after awash and vaccum of the interior. Job, well done. More
by hbjaslow
Employees Worked With
Micky
