AutoNation Hyundai Hilton Head - Service Center

Thank You AutoNation Hyundai! For your excellent professionalism, accuracy, speed, kindness, and informative information concerning my 2014 Hyundai Sonata. You remain my top prefe For your excellent professionalism, accuracy, speed, kindness, and informative information concerning my 2014 Hyundai Sonata. You remain my top preference in dealership and service I hope you all know how much you are appreciated. Mickey & Brett you kept me informed throughout the process of restoring my car from the time it was received on the lot, to claim process, parts received, work performed and work finished. Thank You Thank You! 1# Auto Dealer! More

Thank you AutoNation Hyundai Hilton Head! My appointment was pretty easy to schedule. I had a slow leak in one of my tires and they scheduled my appoint promptly the same day I called. The My appointment was pretty easy to schedule. I had a slow leak in one of my tires and they scheduled my appoint promptly the same day I called. They fixed the tire pretty quickly. The staff was friendly when I dropped off and picked up my vehicle. The cost of the tire repair was very reasonable. I'd highly recommend this service department. More

Brett was excellent took really good care of me and my vehicle, recommended me the service the I needed in my car and explained in a really easy manner why those were important. Thank you for taking care vehicle, recommended me the service the I needed in my car and explained in a really easy manner why those were important. Thank you for taking care of me 🙏🏾 Besides that he was good a communicating during the whole time the i was waiting, sending me text messages with updates regarding my vehicle. More

They seem alright but I went in for an oil change and they did that. But then they sent me a text later saying I needed a new air filter and some bolt was missing. You think they would tell me that while they did that. But then they sent me a text later saying I needed a new air filter and some bolt was missing. You think they would tell me that while I was there. Instead they want me to come back for another appointment. I have things to do beside sit and wait for my car to be fixed. Not good service. More

Very nice to work with! Got us in and out as quickly as possible! Thank you! Happy Got us in and out as quickly as possible! Thank you! Happy More

Amazing service and great customer service. First time user of this dealership however it seems that it won't be my last. Worth the drive from Savanah. First time user of this dealership however it seems that it won't be my last. Worth the drive from Savanah. More

I do not feel as if my concerns for my car are listened too. I feel like they dismissed my issues with the washer fluid pressure. Just said that’s how it is when it wasn’t like when I bought it. too. I feel like they dismissed my issues with the washer fluid pressure. Just said that’s how it is when it wasn’t like when I bought it. More

Brought my 2021 Santa Fe to AutoNation Hyundai Hilton Head on Thursday, August 25th for a problem with the remote park assist. Upon arrival, I asked Mickey, the service advisor if I could demonstrate the Head on Thursday, August 25th for a problem with the remote park assist. Upon arrival, I asked Mickey, the service advisor if I could demonstrate the problem. I did and he took the key fob and verified it himself. I told him it had been working properly until about two months ago. Before I left, I asked that he contact me if there would be any charge for the repair. He assured me that it was a warranty issue. By 4 PM I had not heard from them so I called. Jessica, the service manager took the call. She told me she Carfaxed my car and found record of a rear end accident. I told her yes that was true, it had been completely repaired in August 2021 by Hollingsworth Auto Repair in Savannah, Georgia, an authorized repair shop for Hyundai. She said there were some problems with the rear sensor connections, and it would not be covered by the warranty. I asked her to make sure everything was documented so I could discuss it with Hollingsworth’s. She said it would be. When I went to pick up the car, I read the invoice and there was no mention of any problems with the sensor wiring by the service advisor or the technician, nor did they say there was any problem with any connections, only that the technician performed “variant coding” to make sure system settings were correct. Once done, he tested it and said it was working properly. I tried it myself before we left and it was working. I was charged $169.62 for the service. So, in the end the problem was fixed but I don’t feel I was given a good explanation as to why it was not covered by the warranty. Another thing that was not discussed was on page 2 of the invoice was a campaign T8N TCU update. (Please correct me if I am wrong, TCU is the Transmission Control Unit?). Could this have been what (or at least partly) was causing the problem I brought it in for? The transmission was engaging and surging very abruptly when put into reverse, both when using the remote park assist and during normal driving. After that update, it is much smoother, as it was when the car was new. Update to review: Shortly after I submitted this review, I received an email from the dealer saying to contact the General Manager. I discussed the review with Mr. John Lyons, the General Manager. He understood the problem and agreed to refund the fee on the service invoice since it was a warranty repair. Rather than refund my credit card, he decided to have a check cut which I received today, 10/24/2022 by FEDEX. Thanks to Mr. Lyons for his help with matter. More

Very satisfied with my service. . My advisor was Mickey and he was very pleasant. Love this dealship. This the second car I have purchased from this dealership. . My advisor was Mickey and he was very pleasant. Love this dealship. This the second car I have purchased from this dealership. More

Always friendly and courteous. When I went to drop my car off early, I was told that their internet was down. I though I would have to reschedule for much later. However, they c When I went to drop my car off early, I was told that their internet was down. I though I would have to reschedule for much later. However, they called when internet was back and I was able to return later that same day. Big Win! More