AutoNation Hyundai Corpus Christi

Initially I bought my 2018 Elantra here and it was a smooth and pleasant experience. Never had any issues but I recently had my AC go out on me. Within the warranty period so no cost to me as I was told smooth and pleasant experience. Never had any issues but I recently had my AC go out on me. Within the warranty period so no cost to me as I was told. The only downside is the wait time to get my car fixed. Almost a month due to apparent low staffing and the part had to be ordered. Was told it would take a few days to come in but it went well over a week. Then was told once it arrived I would be called to schedule my car to come in. Well no one called and I had to call. Part was in but no one called me. Then I have to wait for a later day to bring it in. Sept 22nd I was scheduled to being it in and October 12th is when I get the official day they can work on it. Was asked of I could leave it there but cannot due to this vehicle is my only transportation. Was then told I could rent a car. So mind you, part is covered under warranty but I have to pay for my own rental car when the part should never have gone out. So been a month almost since my AC has been going out, hot weather. Feels like I am in college again. I do feel service could have been better, especially communication. Really have no choice, either pay 800 at Firestone or wait for the warranty service. Disappointing that makes me wonder if people came in well after me, were put ahead of me because a part had not arrived and I was not called once the part arrived. Still, my car is under warranty which makes me happy and the initial sale of my car was a great experience. Service area though, needs improvement. More

Jesse was very professional, polite and very knowledgeable. He answered all my questions, addressed concerns. knowledgeable. He answered all my questions, addressed concerns. More

Louis Hernandez excellent service representative. Keep me informed all times. very attentive and courteous. Pleasant me informed all times. very attentive and courteous. Pleasant More

Customer friendly, proffessional and positive attitude willingness to please and satisfy address your concerns and questions willingness to please and satisfy address your concerns and questions More

Very friendly people. Very clean facility. I just don’t feel it should take 2 1/2 hours for oil change and tire rotation when we have an appointment. feel it should take 2 1/2 hours for oil change and tire rotation when we have an appointment. More

Great service, warranty work and maintenance work. Friendly staff kept us updated and car was ready when promised.. I don’t recall name of my service advisor. Car was clean. Friendly staff kept us updated and car was ready when promised.. I don’t recall name of my service advisor. Car was clean. More

Great service from all the staff. So impressive from all there services that I bought another car from them. I would recommend all there services there services that I bought another car from them. I would recommend all there services More

Professional and prompt service. Clean environment. Sanitary precautions taken. I don’t have any more comments. Sanitary precautions taken. I don’t have any more comments. More

They do some things well. They're generally courteous. I think the work gets done properly, though the car doesn't seem to drive any differently after $600 of work. I have been given conflicting price quote think the work gets done properly, though the car doesn't seem to drive any differently after $600 of work. I have been given conflicting price quotes for the shark fin antenna cover, and my service rep Patricia is never available, so the part has yet to be ordered because she's never there when I go in person and she doesn't answer her phone or return phone calls. I'm not sure how to resolve this issue. Her quote was $200 less than another service rep's, who suggested I talk to Patricia and he even left her a note to call me. She has not called me. I've left her messages. She still has not called me. I do appreciate that they offer a shuttle service, so I can drop off my car and get a ride to and from work. They don't call to tell you your car is ready though, you have to call them and ask. More

Had my 2020 Tucson in for routine maintenance. Took a bit longer than expected but overall good experience. longer than expected but overall good experience. More