AutoNation Hyundai Corpus Christi

If there was a star rating less than 1 that’s what this dealership / service center deserves. The most challenging thing about writing this review is where to start. In the words of Julie Andrews, lets dealership / service center deserves. The most challenging thing about writing this review is where to start. In the words of Julie Andrews, lets start at the very beginning, its a very good place to start. My husband and I trusted our 2021 Hyundai Palisade Calligraphy to Roland at Auto Nation Hyundai’s Collision Center and Auto Nation Hyundai after getting rear ended (prior to even needing our first oil change). We fully expected that our Palisade would undergo the necessary repairs at the hands of well equipped experts and be returned whole to us after a brief interlude. Not managing our expectations was our fatal flaw. Our Palisade (which was drivable) was dropped off at the Corpus Christi Auto Nation Hyundai on 8/2/2021 ( the fact that I’m writing this review at your invitation in 1/2022 should give a hint to one of the MANY things that went wrong). Prior to receiving our vehicle, Auto Nation was already apprised of the situation and provided with a check and parts needed list by the at-fault party’s insurance adjuster; which we expected would expedite the process of repairs on our vehicle and the return of our car. 8/3/21 we received Roland Tapia’s request for consent for body work to commence which we returned. Over the next 5 months, yes FIVE MONTHS, one error followed another followed by poor and lacking communication. In an effort to limit the length of this review I’ll break it down by the things that went wrong and the things that went right. Things that went wrong: Roland Tapia is a poor communicator, not returning calls / voicemails / emails in a timely or prompt manner. Due to the extended amount of time a rental vehicle was required, the insurance adjuster and Roland Tapia assured us that we would not need to worry about a rental vehicle. In fact, Roland assured us that the shop would cover a portion of the rental vehicle (that we drove for longer than the amount of time we drove my actual vehicle ). This is yet another area of poor / lacking communication and outright lies peddled by Hyundai Auto Nation Corpus Christi. We learned this after receipt of a multi thousand dollar rental car bill. After receiving this bill, we made contact with the car rental agency who informed us that Jerry (Auto Nation Manager) “backed out of paying for the rental car”. A car that we were in and required because of the length of time Auto Nation Hyundai took to work on our vehicle ( I’ll refrain from saying ‘completing’ my vehicle repairs and you’ll see why shortly). We asked numerous times to speak to Jerry regarding the rental car situation and the length of time of the repairs of our vehicle. I’m sure I don’t have to tell you, this request was never honored. We’ve still to this day never received a call from Jerry. We were informed by Roland that the repairs were taking so long because the shop had received not one bumper that was broken, not but two and ultimately had to order the same bumper part 3 times (ordering 2 bumpers the last time to ensure that an un damaged part was received). Also delaying the vehicle repairs were incomplete ordering of parts needed, and scheduling issues with painting the car. Once it seemed like the repairs were nearing completion, the car techs “tried to force the rear sensors to communicate” (not something I want to hear of being done to a $50,000+ dollar vehicle). In the process of attempting to remedy the sensor error, it was discovered that a wiring harness was also broken. Why this wasn’t discovered in the initial vehicle assessment or one of the many subsequent assessments that should have been taking place is beyond my understanding. The broken and now outstanding part required along with the lack of an anticipated shipping and receipt date of a *hopefully* un-damaged part ultimately led to the totaling out of a 2021 Hyundai Palisade Calligraphy with one owner and less than five thousand miles. Auto Nation Hyundai Corpus Christi is responsible for the poor communication, poor planning, utterly lacking customer service and the totaling out of a brand new vehicle. What did we get for Christmas this year? The new that our vehicle would be totaled out on 12/23/2021. Things that went right: absolutely nothing. Auto Nation Hyundai Corpus Christi - I would absolutely welcome ANY questions you have about the above review or any requests for clarification. We also have kept the email communication should you wish for additional light to be shed on the utterly appalling work and service you have provided. I was a Hyundai purchaser and have influenced the purchasing of Hyundai’s in both my immediate and extended family as well as friends. That day has ended. Where I sang Hyundai’s praises I will now share with ANYONE who will listen the appalling lack of customer service, the subpar workmanship, the inability to coordinate resources and the utter disregard for customer’s safety, well-being and satisfaction. More