AutoNation Hyundai Columbia - Service Center

I'm really disappointed with the quality of service I received from day one. I contacted the service department several times and no one would answer. I finally got through when I spoke with a young man received from day one. I contacted the service department several times and no one would answer. I finally got through when I spoke with a young man in the sales department. My car was to be serviced Monday, but I wasn't called until Thursday stating it had been completed. When I went to pick my car up I paid for my service and was assured that it was fixed. I didn't make it far almost getting hit by traffic because of my car lacking acceleration. This was what I brought my car in for. Basically they took my money and didn't fix the problem. More

Came in on April 7 to have the roof rack cross bars installed on our Santa Fe Blue Hybrid that the dealer couldn't locate when I picked up the car in December. The salesman ordered them through the par installed on our Santa Fe Blue Hybrid that the dealer couldn't locate when I picked up the car in December. The salesman ordered them through the parts department on 12/22 and said he would call when they came in. Well, he left the dealership sometime between December and February, and we never got a call. Had to call the service department, which was an adventure to say the least. Called multiple times and either no one answered or we ended up leaving voicemails that were not returned. Called sales and they said they would have the service department call us. Still no call. Tried to schedule an appointment online and the scheduler was offline for 3 days. Finally got the parts department and they said they would check for them. Got a voicemail the next day that they had them and after a couple of more calls to service we got an appointment the following week. The salesman had said he would actually bring them out and put them on for us, which we found out was against the dealer policy, surprise right? So we get there on April 7th and they have to find the cross bars in parts, which took about 10 minutes. Then they tell us to give them 1-1/2 to 2 hours to install them. It took them about 1-1/2 hours to get them on and get us on our way. Well, as we're driving to our next destination, we notice that there is a whistling noise coming from the roof. Couldn't go back since we were running late for another appointment. We ended up driving home on I-20 and the entire way the roof is whistling at us. Get home and do a quick online check about installing cross bars and find out that the dealer put them on backwards. It took me about 15 minutes to loosen them and flip each one around so the proper edge was facing the front of the car. And guess what? No more whistling. So, not an inspiring experience overall. The service coordinator was polite and friendly, but the technician(s) seemed to have trouble reading the directions. Combine this with the fact that they are an hour drive from us and we're not very likely to return. More

Friendly and professional, no repair work was needed, just routine maintenance. The work was done timely and within the timeframe that was suggested to me. There wasn’t a surprise bill at check out bec just routine maintenance. The work was done timely and within the timeframe that was suggested to me. There wasn’t a surprise bill at check out because it was the same quote I agreed to with the service advisor. More

Knowledgeable and helpful. The appointment didn't long at all and they performed all the items requested. The appointment didn't long at all and they performed all the items requested. More

Service Dept. forgot sticker so I would know when to come back. Thank you very much! forgot sticker so I would know when to come back. Thank you very much! More

I was pleased with my service, the wait time that was given was very accurate. Employees were very polite and helpful. given was very accurate. Employees were very polite and helpful. More

I took my car in for regular maintenance and two recall notices. The car was done quickly and it was clean when I got it back. notices. The car was done quickly and it was clean when I got it back. More

Recent use of the service department has me thinking of using another Hyundai dealer. They forgot to order a part the first time and still haven't gotten back to me after a week when the part did not fix t using another Hyundai dealer. They forgot to order a part the first time and still haven't gotten back to me after a week when the part did not fix the issue. More

Had and appointment got in and out in about an hour and a half quick and easy half quick and easy More

Very pleased with professionalism of staff and quality of work. The regulator had broken on my driver's window. I did not have an appointment, but they were able to work me in. Service staff also addressed s work. The regulator had broken on my driver's window. I did not have an appointment, but they were able to work me in. Service staff also addressed some other issues I had at the same time. More