AutoNation Hyundai Columbia - Service Center

Buying my car was a great experience. After about 3 months the trunk started to make a beeping sound. When I took it in to the service department the experience was one of my worst custom After about 3 months the trunk started to make a beeping sound. When I took it in to the service department the experience was one of my worst customer service experiences. I called the General Manager and he said he is working to make improvements. I am hoping my next service department experience is better since I have a 3 year warranty. More

The sales experience was excellent; however, I have called multiple times to service with no response to my voicemail message which was left with the service manager. called multiple times to service with no response to my voicemail message which was left with the service manager. More

Customer service is great. I was kept informed over several months. Problem was solved. Jackson was GREAT. It took several months before the problem was solved. I was kept informed over several months. Problem was solved. Jackson was GREAT. It took several months before the problem was solved. More

The customer service is great. They were really quick with getting my car done. I never have problems when I go. They were really quick with getting my car done. I never have problems when I go. More

Good people good faculties timely efficient and very expensive so that is why I gave it five stars and because it took at least 15 words I had to make up some comments. expensive so that is why I gave it five stars and because it took at least 15 words I had to make up some comments. More

Appointment was on time. Personnel were courteous. Customer Service was excellent. No complaints at all. I will be back. Personnel were courteous. Customer Service was excellent. No complaints at all. I will be back. More

Very prompt and dependable service. The good thing about this service is that it is great. The good thing about this service is that it is great. More

My wife took her 2016 Tucson into the Auto Nation Hyundai dealership in Columbia, SC for service. We knew we needed to replace the tires. The service advisor, Jackson Roberts, quoted her a price to replace dealership in Columbia, SC for service. We knew we needed to replace the tires. The service advisor, Jackson Roberts, quoted her a price to replace 4 tires and the battery. Because we had a quote from a local tire dealer, she declined. She told him not to rotate the tires or align the wheels because we were replacing them the next day. Despite those instructions, he charged her $19.95 to rotate the tires and another $149 for the 4 wheel alignment she specifically declined. I have since spoken with the Service Manager, Brad Hawkins, once and explained why I want a refund of both those charges. Simply put, no honest dealership or mechanic would recommend, much less perform and try to charge for such services with actual knowledge the tires were being replaced within 24 hours. They also charged $32 in labor to replace the cabin air filter, when there is a YouTube video available showing someone doing it from start to finish in less than 5 minutes WITH ONE HAND, while holding a cell phone in the other hand. Nobody answers the telephone at the dealership, unless you press 3 for Sales. When you press 0 for operator, nobody answers. No answer in service, whether to make an appointment (press 1) or to check on the status of a vehicle being repaired (press 2). I have left multiple messages over the last week for both the Service Manger, Brad Hawkins, and the General Manager, Brian Lindsey, but cannot reach either of them. They have not returned any of my messages, except the very first one--and that was one week ago today. This dealership engages in upselling work at inflated prices. I can only conclude there is a culture of dishonesty and a total lack of integrity there. This is not over, and will not be over until we receive the refund we are owed. I cannot recommend this dealer for any service you may need. Save yourself the headaches! More

The service representative was courteous when dropping our car off and when picking it up. I thought the car was washed as part of the oil change. It was not. I called to check on the car and never got an our car off and when picking it up. I thought the car was washed as part of the oil change. It was not. I called to check on the car and never got an answer. It took me days to schedule the appointment because the online system was down and no one answered the phone. The on line system is back up, but please hire some more folks to enable you to take care of folks in person and on the phone. Thank you. More

I actually bought my car from them when they Peacock Hyundai. The name has changed but I still get the same great service. The staff are super friendly and very helpful. I have been going there for a Hyundai. The name has changed but I still get the same great service. The staff are super friendly and very helpful. I have been going there for about over a year and service keeps me coming back. If you have a Hyundai I recommend them. More