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AutoNation Hyundai Columbia - Service Center
Columbia, SC
516 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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516 Reviews of AutoNation Hyundai Columbia - Service Center
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October 13, 2022
Service was great! Holly was awesome at getting everything set up and taking care of. I ended up getting there about an hour early and they were able to take me early. Holly was awesome at getting everything set up and taking care of. I ended up getting there about an hour early and they were able to take me early. My wait time was about an hour and a half for oil change and tire rotation and some recall issues. More
by Jennifer
Employees Worked With
Holly
October 10, 2022
Very timely. Employees are friendly. Waiting facility is well-equipped and clean. And my car was serviced quickly. Cannot beat that. Employees are friendly. Waiting facility is well-equipped and clean. And my car was serviced quickly. Cannot beat that. More
by Patricia
Employees Worked With
Not sure of the name
October 05, 2022
This dealership is AMAZING. I don't even know how to put it into word. I was traveling from Charlotte to Jacksonville, FL when all of a sudden my dash light started dinging and I don't even know how to put it into word. I was traveling from Charlotte to Jacksonville, FL when all of a sudden my dash light started dinging and flashing. I had to get a hotel and then wait for the dealership to open in the morning. When I got there at 7:30 am Jaxson was there to greet me and ask how he can help. By 8:45 they not only diagnosed the issue with my car but they already called Hyundai corporate to get the payment approved for warranty. My car needed a WHOLE new engine. They were able to prioritize my car because I was 400 miles from home and they got it done in ONE day. They were so amazing and kind and even shuttled me from the dealership to the zoo so I could pass the 7 hours it would take for them to fix my car. I am extremely grateful for them and I can tell they truly care about their customers and want to do right by them. More
by ajd0603
Employees Worked With
jaxson
October 04, 2022
The service manager at Hyundai is very unprofessional Mr Randell no longer needs to work for your company he, I explain to him and Frank what had happen to my vehicle and Mr Frank told me that the insurance Randell no longer needs to work for your company he, I explain to him and Frank what had happen to my vehicle and Mr Frank told me that the insurance wasn't going to pay for it and that was not true because I called my insurance company and they said they send Hyundai a form to get what was wrong to Holly and they never sent the form to the insurance company and I told Mr Randell that and he replied to me by saying he wasn't going to deal with my insurance and I said by the way I been calling Frank and Holly and no one returned my call call call them several times and also text Mr Frank and no response that is the worst experience that I have ever had with a dealership and I will call Hyundai about my experience,when Peacock own the dealership I had no problem I received good service and I was going to buy another Hyundai Veloster from Peacock but I won't now because the experience that I had with your service department, I had told Mr Randell how my car was damaged and wouldn't start I had hit a truck tire and Mr Randell said that would had caused that and I told him when I hit that truck tire my car stop working it wouldn't start I said tire when it went under my vehicle it tore something up because now it's not starting and pretty much he was calling me a liar and that is not what I am, Mr Randell shouldn't be holding that position because if you all continue letting him work there your business is going down and I will report my experience to Hyundai as well, maybe I am the first to give a survey like this but trust and believe it will be more as long as you all let Mr Randell stay as the service manager, I asked him did his people fill out the form to send to my insurance company and he said that he wasn't dealing with my insurance company he said I would have to do that and he also said If my insurance company called him he was going to say it didn't cause my car not to start by hitting that piece of truck tire that was in the road,if that was the case why I had to have my car toed to the body shop and the insurance adjuster came out and he seen what was going on so who is Mr Randell to say different he wasn't there my wife and I was in the accident not Mr Randell so he's calling my wife a liar as well, I served this country for 24 years protecting people like Mr Randell and this is the treatment that I get if it was for Veterans like myself what state would America be in,it sure wouldn't be the Land Of The Free, Mr Randell should be removed because as long as he is there Hyundai have lost my business and it is a shame because I really like my Hyundai Veloster but won't be buying any Hyundai anymore if Hyundai Dealerships have people like Mr Randell as service manager, whoever read my complaint Mr Randell probably go unpunished but I guarantee it will happen again,if he was under my supervision in the military he would have been recommended or out of my command because I have Zero tolerant for that nonsense. If nothing gets done at Auto Nation I will pursue this up to the next level. Thank You for your time. More
by Rahvic50
Employees Worked With
Frank and Randell service manager
October 04, 2022
The experience was Great. The customer service professionalism was Great. I Love that when I go to a place of business. I look forward to the next time. The customer service professionalism was Great. I Love that when I go to a place of business. I look forward to the next time. More
by Smokey
Employees Worked With
Holly Pruitt
October 04, 2022
I love dealing with AutoNation Hyundai for these reasons: appointment is taken on time; am notified about recalls which are fixed for free; greeted quickly & friendly by 'my' rep; has a clean & comfortable w appointment is taken on time; am notified about recalls which are fixed for free; greeted quickly & friendly by 'my' rep; has a clean & comfortable waiting area- that provides free drinks & snacks‐ clean restrooms- free wifi & plug-ins for wifi & phone charging- they keep me updated on progress of work on my car & don't take too long; they check anything else that I might have forgotten to mention like oil, brakes, fluids, etc.; and check-out is quick & easy. Bought same car type that I had been in a very bad accident with, because it's safety feature (which I didn't even know it had- a drop down & out engine upon straight on impact) probably added to saving my life. Yes, I love this dealership & their cars! More
by donnawsmoak
Employees Worked With
Hollie
October 03, 2022
I had an appointment at 2 pm on September 27 concerning an “important service campaign.” I called to confirm my appointment the day before. On the day of the appointment, after waiting two hours, I checked an “important service campaign.” I called to confirm my appointment the day before. On the day of the appointment, after waiting two hours, I checked on my car. Frank said “we don’t have the part.” They said it would take a month to get the part in. Why did they let me come in for my appointment, and why did they let me wait two hours before letting me know they didn’t have the part? I was very disappointed with the service here. After all of that, they offered to wash my car, and then they informed me that the washer was not working. More
by gayefann
Employees Worked With
Frank
