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AutoNation Hyundai Columbia - Service Center

Columbia, SC

4.4
516 Reviews

516 Reviews of AutoNation Hyundai Columbia - Service Center

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July 18, 2024

Vehicle was is great condition, only needed high beams replaced due to a recall which has been recalled and out of stock for months. As soon as a started my car my headlight was out , my car started skipp More

by kamaiyaanderson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The Mechanics!
Jul 19, 2024 -

AutoNation Hyundai Columbia responded

Hi, we are deeply disappointed by your experience at AutoNation Hyundai Columbia. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (803) 973-8078. We hope to hear from you.

June 26, 2024

Dealership has my car 21 days. They blame insurance and offer no rental. No one assumes responsibilty to fix and blames not getting updates from insurance. 21 days this is a car de More

by Disgruntled
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont want to use employees name/names
Jun 28, 2024 -

AutoNation Hyundai Columbia responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (803) 973-8078 to discuss what we can do to help.

Jun 28, 2024 -

Disgruntled responded

That number is a public number and not the number of the general manager. I left a message on the 26th and have not gotten a call back

January 15, 2024

Poorly organized for customers’ convenience. Insisting on keeping your car 5 to 7 days for diagnostics, forcing you to rent a car at your own expense. More

by ThorB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Jarvis
Jan 16, 2024 -

AutoNation Hyundai Columbia responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Hyundai Columbia take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (803) 973-8078 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

December 29, 2023

Love the service department. They are so helpful with anything I need. You can't go wrong. More

by Larrypowell6511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly.evue
Dec 31, 2023 -

AutoNation Hyundai Columbia responded

Hi, thanks for your praise and kind comments about our team. Feel free to stop by if you ever need any more help.

December 09, 2023

Awesome Service Service Manager Randall, Evie Service Advisor Technician Brandon Tops. . Recommend To anyone this location More

by William
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evie
Dec 11, 2023 -

AutoNation Hyundai Columbia responded

Hi William, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Hyundai Columbia and we hope to be of service again in the future.

December 08, 2023

Great customer service. Was met with a smiling face and was taken care of right away More

by Smayberry7773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Jarvis, Lisa Jarvis
Dec 09, 2023 -

AutoNation Hyundai Columbia responded

Hi, we are pleased to hear you had a positive experience with us. If you ever need help, just give us a call. Happy motoring!

December 02, 2023

The service I experienced at AutoNation was a very long and untimely wait. My appointment was at 3:30 and I didn’t leave until 6:45! I was there for an oil change and for them to look at my transmission. T More

by Erica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Jarvis, Lisa Jarvis
Jan 03, 2024 -

AutoNation Hyundai Columbia responded

Hello Erica, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to discuss this with you. Please reach out to us at (803) 973-8078 at your earliest convenience to discuss how we can turn your experience into a positive one.

November 26, 2023

Jackson, Holly are the epitome of customer service, I do not have to wait long for routine service and maintainince for my 2021 Hyundai Kona. More

by luke1996barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson and Holly, Lisa Jarvis, Lisa Jarvis
Nov 28, 2023 -

AutoNation Hyundai Columbia responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

November 26, 2023

The customer service was fine and the people were nice but I was there for service on a recall and needed the shuttle to get back but they didn’t have it, so I ended up having to wait an roughly an hour a More

by zechfc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Jarvis
Nov 28, 2023 -

AutoNation Hyundai Columbia responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (803) 973-8078. We hope to hear from you.

November 21, 2023

Jackson is just amazing ! ! Always taking the time to explain and address my concerns ! AMAZING More

by sierrabrown755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson. ( Service Dept) front desk
Nov 23, 2023 -

AutoNation Hyundai Columbia responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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