AutoNation Hyundai Columbia

blame it on covid! It is difficult to get any help on the phone and please just don!t show up. What ever happened to true service. If this is the new normal It makes us old people say no thank you. You have phone and please just don!t show up. What ever happened to true service. If this is the new normal It makes us old people say no thank you. You have all my information since we have been a many year customer. But I think I might need to check out another brand. Service brings sales. I don't need help with sales it the service that brings me back. So plese get service people who don't have to play on the phone and computer. the phone is for answering. thanks for reading. More

They are always kind and diligent. The service is really trustable, whenever I drive my car I feel confident because of their service. trustable, whenever I drive my car I feel confident because of their service. More

My husband and I had a great car buying experience at Autonation Hyundai--all thanks to our wonderful salesman, Nolan. He made the process easy and was always eager to answer any questions that we had. Autonation Hyundai--all thanks to our wonderful salesman, Nolan. He made the process easy and was always eager to answer any questions that we had. More

I had a recall appointment that I thought would take an hour. I was there over 3 hours, with no explanation, and after 2 1/2 hours, they came up and me my name - I don’t think they had started it at that hour. I was there over 3 hours, with no explanation, and after 2 1/2 hours, they came up and me my name - I don’t think they had started it at that point. No excuse when have an appointment! Other people waiting had been there a long time as well. One was over 6 hours. I understand there are a lot of problems with getting good workers, but communication is key, and it just didn’t happen! More

Alex did an amazing job helping us search for our new vehicle. Also, the rest of the Autonation Hyundai team made the new vehicle happen. The buying process was a pleasant experience. vehicle. Also, the rest of the Autonation Hyundai team made the new vehicle happen. The buying process was a pleasant experience. More

Love the salesperson Lee. Be warned that they will make you get almost $1300 of costs for damage coverage which we did not want. Flyer on the salesperson desk that describes the plan that it is optional b you get almost $1300 of costs for damage coverage which we did not want. Flyer on the salesperson desk that describes the plan that it is optional but general manager refused to budge. Says it is Autonation policy when obviously it is not. The car we wanted was drove to Autonation from another dealer and yet we still had to pay for it. Husband is an EMT. Hyundai has a 500/dollar cash incentive for first Responders. Salesperson was told by GM that dealership did not offer it. Until I pulled the information up on their own website and showed it they finally accepted it. Upper management needs to be changed out. More

I scheduled service for two repairs- one for a malfunctioning mirror, one for a malfunctioning passenger door (does not unlock automatically). They replaced the mirror actuator, but it took 5 hou malfunctioning mirror, one for a malfunctioning passenger door (does not unlock automatically). They replaced the mirror actuator, but it took 5 hours. (It took an extra hour to look up and register the warranty service I purchased from the dealership.) They said the door actuator part would be in the following week and they would call me to schedule the service. Three weeks later, I've called many times. Only once have I spoken to an individual, who said they would look up the status, but after 15 minutes on hold, I hung up. Three times in the last two days I've called through the sales department (they answer the phone!), and was told that they would contact service, contact the General Manager, text service....and still no response. (The dealer sent several emails saying they wanted feedback! Sorry it can't be a better review.) More

Staff was cold and unwelcoming, an employee came from outside to get someone to check me in when there was someone at the desk who refused to even acknowledge me. Check in process took longer then it nee outside to get someone to check me in when there was someone at the desk who refused to even acknowledge me. Check in process took longer then it needed to. This is the customer service I expect from this dealer. Once my lease ends will be getting rid of my hyundia and going back to Honda. More