AutoNation Hyundai Columbia

We have been extremely frustrated with the service department at AutoNation Hyundai Columbia. Unfortunately, this hasn't been one bad experience — it has been a series of them. My wife made two sep department at AutoNation Hyundai Columbia. Unfortunately, this hasn't been one bad experience — it has been a series of them. My wife made two separate trips to the dealership for safety recall work, only to arrive and find that the necessary parts were not available. On another occasion, she received both emails and text messages indicating that our vehicle was due for its 5,000-mile service. She took the vehicle in based on those notifications, only to find that the service wasn't actually needed. Most recently, our 2025 Palisade, which has only about 10,000 miles, developed a performance issue involving a significant delay in acceleration followed by the engine revving before the vehicle responds. We scheduled a diagnostic appointment to have it evaluated. I arrived expecting to wait for the diagnostic. Instead, I was told that the vehicle needed to be dropped off and that it could be 24–48 hours before they would even diagnose it. I was then told that this had already been explained to my wife when the appointment was scheduled. My wife is certain that she was never told this. Had we known beforehand that a scheduled diagnostic appointment meant leaving our vehicle for potentially two days before it was even evaluated, we would have made other arrangements. I spoke with dealership management about the repeated problems we've experienced. What surprised me most was the response. During our conversation, the manager acknowledged problems with the people and systems they rely on, referred to having incompetent people working with them, and said their reliance on AI causes some of the communication issues I described. He also referenced the conflict with Iran and difficulty finding available workers as contributing factors. I understand that every business deals with staffing, technology and supply-chain challenges. But customers shouldn't repeatedly bear the consequences through wasted trips and inaccurate or incomplete information. We like our Hyundai, but after multiple unnecessary trips, poor communication surrounding safety recalls and maintenance, and now difficulty simply getting a performance problem diagnosed on a nearly new vehicle, we have lost confidence in this service department. We have contacted both Hyundai and AutoNation corporate about our experiences and intend to have our vehicle serviced by another authorized Hyundai dealership going forward. I hope AutoNation Hyundai Columbia takes these concerns seriously and improves its service scheduling and communication. Customers should be able to trust that when an appointment is made, the information they're given is accurate and their time will be respected. More

Took my car for numerous recalls. They were able to fix 2 out of 3 as they had no parts in stock for the 3rd recall. They promise to call me when parts got in. We will see how long th They were able to fix 2 out of 3 as they had no parts in stock for the 3rd recall. They promise to call me when parts got in. We will see how long that will take. More

Got me approved when everyone else said no. Helpful friendly and was very fast on getting me in and out. Will come back again for sure! Helpful friendly and was very fast on getting me in and out. Will come back again for sure! More

Scott Stone is the greatest! He assigned the nicest, most helpful salesman to help me and was diligent in making sure everything was working out for me. He assigned the nicest, most helpful salesman to help me and was diligent in making sure everything was working out for me. More

I had a great experience buying my car at AutoNation. My salesman was very thorough explaining everything to me and walking me through the buying process. The process was also very quick, not long like o My salesman was very thorough explaining everything to me and walking me through the buying process. The process was also very quick, not long like other places tend to be. I definitely will be recommending them to everyone I know who is car shopping! More

The customer service in the dealership is very nice and helpful and I want to thank zino for everything. helpful and I want to thank zino for everything. More

Randall Stansell’s team of service providers is impossible to beat! They care about the customers and strive to give the best service. impossible to beat! They care about the customers and strive to give the best service. More

The service was great. And they help you out in time finding you a car that’s liable and the selection is good. And they help you out in time finding you a car that’s liable and the selection is good. More

This was the first time I used this dealership. Initially, it seemed well, however, the communication was not there. Initially, it seemed well, however, the communication was not there. More

I've only been dealing with dishonesty and been given the runaround with AutoNation. I would not recommend buying a car through them. runaround with AutoNation. I would not recommend buying a car through them. More