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AutoNation Honda at Bel Air Mall - Service Center
Mobile, AL
395 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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395 Reviews of AutoNation Honda at Bel Air Mall - Service Center
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January 01, 2022
Went in for an oil change and tire rotation and a key fob battery issue. Service writer pushed a brake fluid flush, AC filter change and wheel alignment. I told her all I needed was what I had requested. Abo battery issue. Service writer pushed a brake fluid flush, AC filter change and wheel alignment. I told her all I needed was what I had requested. About 30 minutes later the tech completed the work. I specifically asked if the key fob issue was taken care of. She said they had changed the battery. When I got home I had the same issue with the fob. When I called I was told batteries in both fobs had to be changed for them to synch and work properly and they had to be Honda batteries. I returned with both fobs to get another battery for the second fob. I drove home and did exactly as I was told to synch the fobs. I still had the same issue. I decided to check the first fob that, I was told, the service department had changed. They had not, it was the battery I had installed days earlier. I called the service manager and explained everything. She asked me if I could come in the next day to correct things. After the parts manager took the first fob apart he confirmed it was not a battery they carried. The manager tried to get him to agree that it could be one they had purchased from Auto-Zone and he said it could not be. He then replaced it with a Honda battery. At last the issue with the fobs was resolved but the sense I got from the service manager was that she was still defending the lie I had been told about the battery being changed in the first place. It took 3 trips over 2 days to get a simple issue resolved. This is not the first time I have had a bad experience with this dealership’s service department. More
by vmh421
Employees Worked With
India, Margaret (I think)
December 25, 2021
Appreciate that my service was done in an appropriate amount of time. Seems like everything was checked that should have been. I will be returning for all my services. Service manager was very efficeint. amount of time. Seems like everything was checked that should have been. I will be returning for all my services. Service manager was very efficeint. More
by sberry0723
Employees Worked With
Service manager
December 17, 2021
Friendly and reasonable service.Finished within reason Friendly and reasonable service. Finished within reason and not overpriced on services. I will return for future scheduled services. Thank you. Friendly and reasonable service. Finished within reason and not overpriced on services. I will return for future scheduled services. Thank you. More
by Jim
Employees Worked With
Sydney Thorp
December 17, 2021
Poor job scheduling performance. Waiting Customer should be notified for the delay. I have to inquire about my car , that’s when they worked on my car ! Oil change job ! 3 hrs ! be notified for the delay. I have to inquire about my car , that’s when they worked on my car ! Oil change job ! 3 hrs ! More
by aqbang
Employees Worked With
Assistant service manager
