AutoNation Honda at Bel Air Mall

Undervalue trades, and the finance team is rude. The sales team is AMAZING. I was told anytime I get a service your car gets detailed, but that has never been the case. During my last se The sales team is AMAZING. I was told anytime I get a service your car gets detailed, but that has never been the case. During my last service. I mentioned I had a birthday coupon but It was applied (not a big deal at all) The only thing that was frustrating, was I shared that my trunk was making some noises when opening. I have the HPD spoiler on my car which was installed at the dealer. Since installation the remote trunk release only works about 50% of the time, and now it sounds like a clunking noise when the trunk is raising or lowering. I shared that, and was told, "We don't have time to look at that". I wasn't given the option to schedule a date or time I travel for work and many weeks I don't have my car available to simply leave at the dealership, and the last time I was in, I was told there were no loaner vehicles. More

Always so helpful and knowledgeable! ! Very good attitude, always pleasant. They we're done in a timely manner also. ! Very good attitude, always pleasant. They we're done in a timely manner also. More

Every employee that I’ve had the pleasure of meeting, at Auto Nation Honda at Bel Air Mall, is very kind and helpful. They were transparent and answered every question I had in detail, and with a great atti Auto Nation Honda at Bel Air Mall, is very kind and helpful. They were transparent and answered every question I had in detail, and with a great attitude. The environment of this dealership is definitely one of the best I’ve encountered! Highly recommend More

Appointment was quick and painless. The service took several hours but all work was completed as expected. The employee I interfaced with was courteous and friendly. The service took several hours but all work was completed as expected. The employee I interfaced with was courteous and friendly. More

I purchased a new 2022 Honda Accord Sport SE. John Crittenden was my salesman and he did an outstanding job. He said his job didn’t end after I left the store and he meant it. Occasionally he’ll John Crittenden was my salesman and he did an outstanding job. He said his job didn’t end after I left the store and he meant it. Occasionally he’ll check in with me to see how things are going and offer any help if needed. This was a great experience! More

People were friendly and courteous. The tow operator was very knowledgeable and was helpful in getting the car to the dealer. The tow operator was very knowledgeable and was helpful in getting the car to the dealer. More

Michelle Bradford she is the best and she knows hoy to take care customer I am very pleased and recommend her any time I be back thanks take care customer I am very pleased and recommend her any time I be back thanks More

They are awesome! This is the only place I take my Honda to get serviced. They are awesome!! This is the only place I take my Honda to get serviced. They are awesome!! More

Great service. Honest and professional staff. Keith and Owais went above and beyond to accommodate my needs. Honest and professional staff. Keith and Owais went above and beyond to accommodate my needs. More

I called for my regular old change and tire rotation, I do have the maintenance package. I also told them I would need a ride to and from work. I waited approx 45 minutes to get a ride to work and told t do have the maintenance package. I also told them I would need a ride to and from work. I waited approx 45 minutes to get a ride to work and told them not to forget to come get me. I called, emailed and text about the pick up from work. Of course, they forgot me. The gentleman who dropped me off told me to call because he was getting off early. I did call, text and email before this gentleman was getting off of work. No reply. Thankfully, I had a co-worker who could drop me off to pick up my car. Needless to say, I will never leave my car and depend on Honda to pick me up! The next day, my low tire light came on and 3 of my 4 tires were low. I had to go on line and watch a you tube video how to re-calibrate my tires. More