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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.9
1,104 Reviews

1,104 Reviews of AutoNation Honda West Knoxville - Service Center

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September 20, 2021

Fast, dependable service department. Routine maintenance was done within 90 minutes and I was on my way. More

by Terrydrgg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Lee
Sep 26, 2021 -

AutoNation Honda West Knoxville responded

Hi Terrydrgg, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 19, 2021

Got in for service on time and was informed on progress via text messages. Repairs were explained fully. More

by Pmr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordon
Sep 25, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 19, 2021

Everyone was very nice and helpful. It took 3 hrs for an oil change with an appointment. I was disappointed they didn’t vacuum my car with the service plan. Waiting room to small. Most of us had to wait in More

by MrBagginz1920
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Taylor
Sep 25, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 18, 2021

Great communication with good and realistic advisement without high pressure sales. Also prompt when done. More

by T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Russell
Sep 25, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 17, 2021

Excellent service on my Passport. From making an appointment to the time the service was finished I couldn't have been more pleased. Oil changed and tire rotation completed and advised on next servi More

by johart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unknown
Sep 25, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.

September 17, 2021

Great to work with and great people! George was very helpful and took great care of me and my car More

by l1tyler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
Sep 23, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your kind review; we are happy to pass along your comments to George here at AutoNation Honda West Knoxville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2021

Brandon took really good care of us the other day when we came in. Your extended warranty sucks though. What’s the point of have bumper to bumper warranty if your not gonna cover something major. Really disa More

by Fox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 25, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (865) 730-0012 -- we hope to hear from you soon.

September 16, 2021

Lyric Lay was excellent to work with. She kept me informed and explained the process well. I highly recommend her. More

by James Moses
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyric Lay
Sep 23, 2021 -

AutoNation Honda West Knoxville responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Thanks again for the recommendation, and have an amazing day!

September 16, 2021

I arrived with no appointment to take care of a problem and it was resolved! More

by Brenda G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Amerine
Sep 23, 2021 -

AutoNation Honda West Knoxville responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2021

Since day one of purchasing my vehicle from AutoNation Knoxville Tn. Service has been superior to past experiences with other dealerships. Joe Shrober is my contact at service department. In 4 years o More

by canela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Shrober and technicians
Sep 23, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Joe here at AutoNation Honda West Knoxville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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