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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,101 Reviews

1,101 Reviews of AutoNation Honda West Knoxville - Service Center

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September 27, 2021

Excellent service and excellent prices. Employees were very friendly and communication was effective. Very satisfied with service pickup and delivery with this dealership. More

by oeelmess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Anderson & Joseph Schober
Sep 29, 2021 -

AutoNation Honda West Knoxville responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda West Knoxville. If you have any further questions, please give us a call. We're always happy to help! Take care!

September 25, 2021

15K service on my 2019 Ridgeline was started without delay at the scheduled appointment time, work was completed quickly, complimentary good coffee and a newspaper was enjoyed while I waited, and the pr More

by Oak Ridger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Teffeteller
Sep 27, 2021 -

AutoNation Honda West Knoxville responded

Hi Oak, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

September 24, 2021

Overall they do a good job. Just had two issues on the last service visit that has resulted in another visit back into the service department to hopefully resolve the issue. More

by RPReed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason & Austin
Sep 27, 2021 -

AutoNation Honda West Knoxville responded

Hi, we are deeply disappointed by your experience at AutoNation Honda West Knoxville. If you are willing to give us another chance, please reach out to us at (865) 730-0012 to speak to our manager directly. Take care!

September 24, 2021

They were very accommodating to perform my service the next day after the first scheduled appointment didn’t work out. More

by R McKinley
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon, Aaron
Sep 27, 2021 -

AutoNation Honda West Knoxville responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

September 21, 2021

Once I scheduled my oil change, arrived on time, my car was ready a little sooner than predicted. More

by iluvols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyric
Sep 26, 2021 -

AutoNation Honda West Knoxville responded

Hi Iluvols, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 20, 2021

Autonation is easy to schedule an appointment with, they have a knowledgeable team, and easy to work with. More

by Jeni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Schoeber
Sep 26, 2021 -

AutoNation Honda West Knoxville responded

Jeni, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda West Knoxville! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 20, 2021

Brandon delivered Great customer service quick and knowledgeable They put the oil mileage sticker on. Last dealership always forgot! More

by Stuella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 26, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda West Knoxville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2021

Fast, dependable service department. Routine maintenance was done within 90 minutes and I was on my way. More

by Terrydrgg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Lee
Sep 26, 2021 -

AutoNation Honda West Knoxville responded

Hi Terrydrgg, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 19, 2021

Got in for service on time and was informed on progress via text messages. Repairs were explained fully. More

by Pmr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordon
Sep 25, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 19, 2021

Everyone was very nice and helpful. It took 3 hrs for an oil change with an appointment. I was disappointed they didn’t vacuum my car with the service plan. Waiting room to small. Most of us had to wait in More

by MrBagginz1920
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Taylor
Sep 25, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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