AutoNation Honda West Knoxville - Service Center

I have had my Honda since December 2020 and have had it in for service three times. The first two times were terrible. They kept promising me my van would be ready only to say some delay had happened. The in for service three times. The first two times were terrible. They kept promising me my van would be ready only to say some delay had happened. The second time it turns out they had lost my van key! Took an hour to find it. I was dreading taking it for an oil change last week but Austin Lee the service advisor I dealt with this time was awesome. He was friendly, honest and had great communication. I will always ask for Austin he saved me from going elsewhere. More

My car was towed to AutoNation Honda West Knoxville after critical wheel failure resulting from a faulty brake job at another business. Lyric and Joe went the extra mile to track my car down on the lot, to p critical wheel failure resulting from a faulty brake job at another business. Lyric and Joe went the extra mile to track my car down on the lot, to provide photo documentation the damage, and to explain to me in laymen's terms what the technician had discovered and repaired. More

Joe was super fantastic!! His attention to detail was priceless. He is a true asset to Auto Nation Honda! priceless. He is a true asset to Auto Nation Honda! More

Excellent service and excellent prices. Employees were very friendly and communication was effective. Very satisfied with service pickup and delivery with this dealership. very friendly and communication was effective. Very satisfied with service pickup and delivery with this dealership. More

15K service on my 2019 Ridgeline was started without delay at the scheduled appointment time, work was completed quickly, complimentary good coffee and a newspaper was enjoyed while I waited, and the pr delay at the scheduled appointment time, work was completed quickly, complimentary good coffee and a newspaper was enjoyed while I waited, and the price was competitive. What more could one ask for! More

Overall they do a good job. Just had two issues on the last service visit that has resulted in another visit back into the service department to hopefully resolve the issue. last service visit that has resulted in another visit back into the service department to hopefully resolve the issue. More

They were very accommodating to perform my service the next day after the first scheduled appointment didn’t work out. next day after the first scheduled appointment didn’t work out. More

Once I scheduled my oil change, arrived on time, my car was ready a little sooner than predicted. was ready a little sooner than predicted. More

Autonation is easy to schedule an appointment with, they have a knowledgeable team, and easy to work with. have a knowledgeable team, and easy to work with. More

Brandon delivered Great customer service quick and knowledgeable They put the oil mileage sticker on. Last dealership always forgot! knowledgeable They put the oil mileage sticker on. Last dealership always forgot! More