AutoNation Honda West Knoxville - Service Center

They are easy to work with and have good customer service people. Make appointments that are convenient for us and stand behind their work and make good on any mistakes made. people. Make appointments that are convenient for us and stand behind their work and make good on any mistakes made. More

They were very fast, friendly, no pressure service dept. Would highly recommend for future service. Would highly recommend for future service. More

Scott was wonderful, came in with battery problem, friend jumped my car, Scott took care of me every step of the way. Patient, kind, friendly, reassuring. jumped my car, Scott took care of me every step of the way. Patient, kind, friendly, reassuring. More

Great service! They got me in and out for an oil change and tire rotation in a reasonable amount of time. Joe Schober is a great Service Manager. I never feel over They got me in and out for an oil change and tire rotation in a reasonable amount of time. Joe Schober is a great Service Manager. I never feel over sold or pressured to buy anything. However, he is very good about telling me when something is critical, More

Danny Lee is my Honda service advisor. I got an oil change and tire rotation during lunch time. When done, I wanted to check remote start and he showed me in seconds. He also took the utmo I got an oil change and tire rotation during lunch time. When done, I wanted to check remote start and he showed me in seconds. He also took the utmost care of my detailed Honda. Checkout was simple right at his desk. I also checked to make sure my odometer was not set on kilometers. I learn something new with Danny about my car. He also checked for any recalls when I asked and it was on my receipt, there was none. Service with efficiency, knowledge and a smile. Ask for Danny Lee for your Service appt. Also, the lady at the front desk is also very welcoming and knows all the staff. There is seating outside and nice & cool inside with several seating areas. With the intense heat, they even have an outdoor tent with a fan for their sales people. As far as facilities, the garage area, desks all immaculate. Inside Honda waiting areas very clean also. I have yet to ever see anything on the floor or in the parking lot area over the years of service going to Honda service with now my 3rd Honda.I have never used their Express Service and was taken care of in about an hour. Cars need to cool bit before oil can be changed. Oil change stickers are also placed at the top left of my windshield to let me know if my next oil change . They post these at 5000 miles to insure appointments are made. My car also tells me via the dash screen that Maintenance and the code is due soon. Great tech package on my 2021 Honda Accord. Go Honda teams!!!! Honda service also services Toyotas and other vehicles, just call and ask! Also remember to check your email for Honda Autonation service coupons. Every bit helps. But service is the best! If Danny doesn’t know the answer he will look it up, talk to technicians all right then and there, not that is service!!! More

Very pleased with service. made appointment on line and left car for oil change tire rotation and check up. Danny Lee was my service advisor and he was very courteous and helpf made appointment on line and left car for oil change tire rotation and check up. Danny Lee was my service advisor and he was very courteous and helpful and I highly recommend auto honda west for their service because of him. More

Really good experience with oil change and tire rotation. Did not have to wait but about 1 hour. Did not have to wait but about 1 hour. More

The Service Manager was very helpful in fixing an error on my invoice. The dealership has a habit of recommending services at a greater frequency than the Honda Owner’s Manual and Maintenance Minder recom on my invoice. The dealership has a habit of recommending services at a greater frequency than the Honda Owner’s Manual and Maintenance Minder recommend. They refused to discount a replacement battery that they said I needed even though my car is less than 2 years old and has an extended warranty. More

Brad Skinner immediately diagnosed a problem with my tires and informed me of potentially good options for their replacement. People like Brad will ensure that customers return for future needs. tires and informed me of potentially good options for their replacement. People like Brad will ensure that customers return for future needs. More

I thought I had and appointment but was at wrong place. The representative who talked with me said not to worry they could work me in. So they did my servicing and I was back on the road in no time. I advi The representative who talked with me said not to worry they could work me in. So they did my servicing and I was back on the road in no time. I advised the rep that’s what happens when you get old, as I just retired couple months ago😀. I will come back for future service. More