Back

AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.9
1,104 Reviews

1,104 Reviews of AutoNation Honda West Knoxville - Service Center

Sort by
August 30, 2022

Service time was excellent. Waiting area was spacious and very clean. Wait time was exceptional More

by ktwngrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 04, 2022 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 29, 2022

I bought my car with this dealership and have serviced my car always with them. Great service always! More

by djsameer2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian El Wood, Joe Shoeber, Sean Christopher
Sep 03, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 27, 2022

It is a very organized dealership and atmosphere is calming. The Service Adviser was very helpful and welcoming. More

by GTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George (Junior) T.
Aug 31, 2022 -

AutoNation Honda West Knoxville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

August 26, 2022

They did not fix my car correctly, and it still showed me the warning sign, "management engine system error." More

by gqinside
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/a
Aug 31, 2022 -

AutoNation Honda West Knoxville responded

Hi, we are deeply disappointed by your experience at AutoNation Honda West Knoxville. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (865) 730-0012 -- we hope to hear from you soon.

August 26, 2022

AutoNation Honda did a great job getting my wife’s car in for service before she had to leave town. More

by rmspitzer74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Skinner
Aug 31, 2022 -

AutoNation Honda West Knoxville responded

Hi there, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 24, 2022

The service manager was absolutely amazing when I took my car in for service on Monday. We had issues on our previous serious and the manger fixed everything for us this go around More

by Effordbrent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Aug 28, 2022 -

AutoNation Honda West Knoxville responded

Hi there, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 24, 2022

I was treated very well. I waited for my car and I was very comfortable. I appreciate the professional and friendly way I was treated More

by Rsp2757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior
Aug 28, 2022 -

AutoNation Honda West Knoxville responded

Hi there, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 28, 2022 -

Rsp2757 responded

Not at this time. Thanks

August 23, 2022

We were having service work done and have never incountered such a rude service technician in my life if we had not already purchased a vehicle from them I would never go back there I will never bu More

by Hollyhitt40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David is a wonderful technician the other service tech is not
Aug 27, 2022 -

AutoNation Honda West Knoxville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (865) 730-0012. We hope to hear from you.

August 21, 2022

Front radar should not have failed at only 65K miles on my 2018 CRV. Car is still waiting repair due to part supply issue. I am not very happy because I am driving without use of safety features and can’t More

by Lynn Smalley
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Lee
Aug 26, 2022 -

AutoNation Honda West Knoxville responded

Hi Lynn, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 20, 2022

Service department is 5 stars. I’ve had both bad & good experiences with the sales department but the service department was always 5 stars & is why I go there. More

by DS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Aug 25, 2022 -

AutoNation Honda West Knoxville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

...
40
...