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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.9
1,104 Reviews

1,104 Reviews of AutoNation Honda West Knoxville - Service Center

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September 28, 2022

1.5 hour wait for simple tire patch, and I even had an appointment! Then got home and tire cap was missing! More

by TM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad
Oct 03, 2022 -

AutoNation Honda West Knoxville responded

Hi, we are deeply disappointed by your experience at AutoNation Honda West Knoxville. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (865) 730-0012 -- we hope to hear from you soon.

September 27, 2022

Service advisor Joe Schober always sees that my CR-V is up to date on all service needs and alerts my on items due on the next service day. The repairs ar done professionally, correctly, and timely. They h More

by Doug D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Schober
Oct 03, 2022 -

AutoNation Honda West Knoxville responded

Hi Doug, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 27, 2022

They have always treated me fairly. I have not had a bad experience. I will bring my car back. More

by ldcaldwell1934
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 27, 2022 -

ldcaldwell1934 responded

They provided good service.

Oct 03, 2022 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 27, 2022

I had an excellent experience with the service from Brad Skinner at Auto Nation Honda West Knoxville. He did a great job getting our car repaired from a recent accident and interacting with the insurance. H More

by lee37922
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad skinner
Oct 03, 2022 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 26, 2022

I had an excellent service experience at AutoNation Honda West Knoxville recently. I was very satisfied about service. More

by sonseoktae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Sep 30, 2022 -

AutoNation Honda West Knoxville responded

Hello there! We are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

Sep 30, 2022 -

sonseoktae responded

Thank you so much

September 26, 2022

This dealership is absolutely super! I have bought numerous cars from them and have used their service department for many years. They have exceeded my expectations. More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Sep 30, 2022 -

AutoNation Honda West Knoxville responded

Hello there! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

September 26, 2022

Arrived earlier than scheduled, vehicle was immediately seen and repaired before the expected given time. More

by hokie.865
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
Sep 30, 2022 -

AutoNation Honda West Knoxville responded

Hello there! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

September 24, 2022

Great service. I waited for oil change and inspection. It was completed in timely manner. The service representative was very kind. More

by joliveros23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
one employee
Sep 28, 2022 -

AutoNation Honda West Knoxville responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 24, 2022

I had an excellent service experience at AutoNation Honda West Knoxville recently. Since my car that was being serviced is my only means of transportation, I was having to wait while the service was being do More

by kskinner817
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Skinner
Sep 29, 2022 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 23, 2022

I had a lot of work done and Eric did a great job of getting estimate on parts and labor for a clutch replacement in the future on my 2004 Honda. More

by rpl1001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reilly
Sep 27, 2022 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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