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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.9
1,104 Reviews

1,104 Reviews of AutoNation Honda West Knoxville - Service Center

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December 26, 2022

Both sales and service department are great. No pressure on the sales side and the service department is really easy to work with. More

by Najibsisu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Skinner
Dec 28, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 23, 2022

Brake fluid replacement completed in the time I was quoted. Would have been nice if I had been told there was a dealer coupon available that would have saved me 10%. More

by jswgdw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Dec 26, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

December 22, 2022

We have received good service and complete care. Brad Skinner was very helpful on our last service visit in November. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Skinner
Dec 26, 2022 -

AutoNation Honda West Knoxville responded

Hi Ron, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 22, 2022

They always get me in and have been competitive in pricing. Saved me $1400 when another mechanic wasn’t sure what was wrong with my vehicle and wanted to do some unnecessary work. I was thankful for t More

by Michael G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Dec 26, 2022 -

AutoNation Honda West Knoxville responded

Hi Michael! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 22, 2022

Lyric is so wonderful and the service is great. Always are available and can help when you come at the wrong time from your appointment. More

by nrhys08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyric
Dec 26, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 22, 2022

Nice personnel but service sort of behind. Other wise not a bad dealer ship. Like the coffee More

by Chattycat
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Dec 26, 2022 -

AutoNation Honda West Knoxville responded

Hi Chattycat, we appreciate you taking the time to respond. The staff at AutoNation Honda West Knoxville take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (865) 730-0012. We hope to hear from you.

December 21, 2022

I went in without an appointment. My low tire pressure light had come on on one tire, I was afraid I picked up a nail again. Since I wasn’t in my hometown and was transporting my gr More

by Andreamullinax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Lee
Dec 21, 2022 -

Andreamullinax responded

Andrea Mullinax I went in without an appointment. My low tire pressure light had come on on one tire, I was afraid I picked up a nail again. Since I wasn’t in my hometown and was transporting my grandchildren it was anxiety inducing. They were able to get me in, checked out the tire (I didn’t have a nail) and get me one my way. Everyone was very kind and understanding. I was very happy with the visit.

December 20, 2022

They are fast, efficient and quick to return calls and make things right. I appreciate their constant communication during the visit. More

by Italianladee55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Schuber
Dec 22, 2022 -

AutoNation Honda West Knoxville responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

December 19, 2022

Bought our Odyssey over 4 years ago, and AutoNation Honda has always provided excellent service, Most recently in for an oil change and tire rotation and they advised replacing engine and cabin air filters. More

by samcarnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall his name, but he was very professional!
Dec 20, 2022 -

AutoNation Honda West Knoxville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

December 15, 2022

We really like service of my car at autonation honda and finish service in time More

by Aakash251369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Dec 15, 2022 -

Aakash251369 responded

Autonation handa did really good job on my honda oddessy as per my requirements in time.

Dec 19, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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