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AutoNation Honda West Knoxville - Service Center
Knoxville, TN
1,116 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,116 Reviews of AutoNation Honda West Knoxville - Service Center
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May 19, 2023
AutoNation Honda West Knoxville is our "home" dealership. Our 2013 CR-V was initially sold there. We bought it after it was traded in from the same dealership. It has always been serviced there. Our CR-V Our 2013 CR-V was initially sold there. We bought it after it was traded in from the same dealership. It has always been serviced there. Our CR-V is perfect for us. AutoNation Honda West Knoxville and our Service Advisor Joe Schober are perfect as well. More
by sykesmartin1972
Employees Worked With
Joe Schober
May 18, 2023
Courteous service and friendly smiles from everyone. Coffee and snacks while you wait for your car. I would like to recognize service advisor, David Amerine, who understood my need and gave his hon Coffee and snacks while you wait for your car. I would like to recognize service advisor, David Amerine, who understood my need and gave his honest and unbiased opinion for resolution. Dealership has a comfortable atmosphere. I am pleased with this dealership and will be a returning customer. More
by WC
Employees Worked With
David Armine
May 17, 2023
Sales people are not forthcoming (made mistake of buying package where we were promised car paint would be touched up for any nicks in the first year. Went to schedule 1hr at appt and the fine print reads t package where we were promised car paint would be touched up for any nicks in the first year. Went to schedule 1hr at appt and the fine print reads that this is only for a problem with the paint chipping due to sun damage). Took it in for first visit. Automatic door making mechanical noise when it closed in cold weather. Couldn’t replicate noise at dealership, but it was noted so if it ever returned, they would fix it free of charge since it happened at under 5k miles. Brought it back,l for oil change. Sales person heard noise. Said it needed to be fixed. Honda agreed they would pay half. The sales manager asked us not to submit a review until he could “rectify the situation”. It was never rectified and a review was never submitted. More
by Skip this dealership
Employees Worked With
Danny
May 15, 2023
It was very professional and sincere service. I always feel I can rely on their good quality service. Charles Whiteaker has been assisting me for recent years, and he has been providing me with I always feel I can rely on their good quality service. Charles Whiteaker has been assisting me for recent years, and he has been providing me with consistent great customer services. More
by wsavery59
Employees Worked With
Charles Whiteaker
May 14, 2023
Very professional and knowledgeable staff; in particular, great service from Christian and Lyric. Also there was a gal with dark hair that would drive up the vehicles, sorry I don’t her name, but she also wa great service from Christian and Lyric. Also there was a gal with dark hair that would drive up the vehicles, sorry I don’t her name, but she also was very courteous and helpful as well. More
by TimH
Employees Worked With
Christian, Lyric, gal with dark hair that drove vehicles
May 08, 2023
I was treated with kindness and the service rep, Lyric was an exceptional service rep. She called me when my car was ready and fully explained the paperwork. We also scheduled new tire purchase through was an exceptional service rep. She called me when my car was ready and fully explained the paperwork. We also scheduled new tire purchase through Lyric. I really enjoyed having a young lady help me with this. More
by jillmaelzer
Employees Worked With
Lyric
