AutoNation Honda West Knoxville - Service Center

Sales people are not forthcoming (made mistake of buying package where we were promised car paint would be touched up for any nicks in the first year. Went to schedule 1hr at appt and the fine print reads t package where we were promised car paint would be touched up for any nicks in the first year. Went to schedule 1hr at appt and the fine print reads that this is only for a problem with the paint chipping due to sun damage). Took it in for first visit. Automatic door making mechanical noise when it closed in cold weather. Couldn’t replicate noise at dealership, but it was noted so if it ever returned, they would fix it free of charge since it happened at under 5k miles. Brought it back,l for oil change. Sales person heard noise. Said it needed to be fixed. Honda agreed they would pay half. The sales manager asked us not to submit a review until he could “rectify the situation”. It was never rectified and a review was never submitted. More

Excellent service as always. Appointment timely and efficient. Wait no more than expected. Great visit as always Appointment timely and efficient. Wait no more than expected. Great visit as always More

It was very professional and sincere service. I always feel I can rely on their good quality service. Charles Whiteaker has been assisting me for recent years, and he has been providing me with I always feel I can rely on their good quality service. Charles Whiteaker has been assisting me for recent years, and he has been providing me with consistent great customer services. More

10/10 all the way Danny lee and junior are the best and very nice! very nice! More

Excellent Customer Service! I was told it would take 3 hours, but they were done in 2 hours. I was told it would take 3 hours, but they were done in 2 hours. More

We were happy with this dealership and Jr. Helped us and answered all our questions. He was great Helped us and answered all our questions. He was great More

I was treated with kindness and the service rep, Lyric was an exceptional service rep. She called me when my car was ready and fully explained the paperwork. We also scheduled new tire purchase through was an exceptional service rep. She called me when my car was ready and fully explained the paperwork. We also scheduled new tire purchase through Lyric. I really enjoyed having a young lady help me with this. More

Service appt was finished early and exceeded expectations. We dropped off the car early for the appointment and they finished almost 2 hours ahead of schedule. EXCELLENT SERVICE!!! expectations. We dropped off the car early for the appointment and they finished almost 2 hours ahead of schedule. EXCELLENT SERVICE!!! More

Work done on return visit recalled seat belt buckles. Job completed in timely manner was satisfied Job completed in timely manner was satisfied More