AutoNation Honda West Knoxville - Service Center

Unbelievably excellent service We were visiting in Knoxville (Farragut actually) today when our vehicle started smoking and smelling. We pulled into a gas station. My wife started f We were visiting in Knoxville (Farragut actually) today when our vehicle started smoking and smelling. We pulled into a gas station. My wife started for the gas station to ask if they knew of someplace we could take it. On the way she ran into a salesman from AutoNation Honda West Knoxville. He said if we dropped by the Honda dealership, someone there could take a look at it. It turned out to be only a mile away. They took a look almost immediately and discovered serious problems with the front brake - caliper had locked up. They offered to give us a loaner car so we could leave it to get fixed. When they found their loaner cars were all loaned out, they tried to get us a rental car. Enterprise and Hertz were both out of cars. After consulting with his manager, Gus offered to help pay for a rental from Toyota. This vehicle we were driving is a Chrysler. I was blown away with the way Honda went out of their way to help us. Sean even drove us over to the Toyota dealership to get our rental. Those guys were amazing. Next time I need to buy a car, you can guess where I'm going. And actually I did buy a car from them four years ago - and it's never had one lick of work done in those four years other than routine maintenance. I can recommend these guys enough!! More

Service & Repair rips you off. Warranty an expensive joke. Their Service and Repair dept is a rip-off. We bought a used Civic Hybrid and in less than a year the AC went out. We took it in and after sitting for Their Service and Repair dept is a rip-off. We bought a used Civic Hybrid and in less than a year the AC went out. We took it in and after sitting for 4 hours they charged us $50 and said they had no idea what was wrong. They were getting 'weird codes' on their diagnostics. They said we had to bring it back some other time and they were going to change us $150 an hour to find the problem. And they had no idea how long it would take. We replaced the AC compressor on our own and it works now. Really? They couldn't tell it was the AC compressor after 4 hours? No idea at all? They are worthless and super expensive. Also, DO NOT GET THE EXTENDED WARRANTY! It is also a rip-off. It was super expensive and expired long before it did us any good. It was an extremely high pressure sales pitch after a long day and lots of paperwork and we caved in. Big mistake! Expensive mistake. More

Very good dealer to work with if there are problems. They will call you back and take care of your every need even a year later. They will call you back and take care of your every need even a year later. More

Today I came in to have my 2008 honda civic rear brakes checked.Turns out I needed the rotors turned and brake pads put on the rear of the car.I dealt with Sean with out a dout he is the best person I have checked.Turns out I needed the rotors turned and brake pads put on the rear of the car.I dealt with Sean with out a dout he is the best person I have worked with when needing my car fixed. A plus in my book. James Jackson More