AutoNation Honda West Knoxville - Service Center

Replaced Alternator $200 more than expected to replace based on website which provides a range of repair cost. Left radio without code so radio does not work. based on website which provides a range of repair cost. Left radio without code so radio does not work. More

Been servicing vehicles here for 17 years now. Best customer service ever. Everyone is very courteous and helpful. Joe Schober and Robin Anderson are great. customer service ever. Everyone is very courteous and helpful. Joe Schober and Robin Anderson are great. More

The service department couldn’t have been nicer. Courteous and very helpful. They even gave me a military discount. Courteous and very helpful. They even gave me a military discount. More

Had appointment. Took Element in at 2pm for the routine service. Two hours later, no service had been performed!! Went home with vehicle not serviced as promised. service. Two hours later, no service had been performed!! Went home with vehicle not serviced as promised. More

From the time, I came to the Autonation Honda, my service rep took care of me. Since it was urgent, they worked me in right away. I needed a car, and he(Honda) took care of it including the cost. Bill (Willi rep took care of me. Since it was urgent, they worked me in right away. I needed a car, and he(Honda) took care of it including the cost. Bill (William) called me and let me know it was ready and updated as needed, problem solved and I came to pick up my car and was in and out in minutes-That's Service! There is nothing more Bill (William) could have done to make my visit any better for his customer service is amazing along with the Honda team. I really appreciate the call( a warm body) vs a text to let me know what was wrong and also when my Honda was ready for pickup. He also took care of returning the rent a car, so I could go celebrate a family birthday without delay. All went well!!! More

Fast, efficient, honest that’s what I expect from a service departments, and that is what you can expect from Joe Schober at AuroNation Honda West Knoxville. service departments, and that is what you can expect from Joe Schober at AuroNation Honda West Knoxville. More

First visit. On time service. I had brakes changed. Seem ok. Very pleasant staff. But they could not give me the battery test numbers when I asked for them.The billing paperwork said it was attached. It was ok. Very pleasant staff. But they could not give me the battery test numbers when I asked for them.The billing paperwork said it was attached. It was not. When I called they did not have the numbers but she said the battery must be ok because it was checked off as ok. So my impression is that it may not have been tested and maybe other things were not properly looked at. So I have my doubts as to competence and honesty. The battery test was important because it's 3 years old. More

When I arrived at the Honda dealership I was very upset that my Honda civic was not running right..I am a nurse who still needed to visit a hospice patient .I did not have anyone to call to help me ...Bi that my Honda civic was not running right..I am a nurse who still needed to visit a hospice patient .I did not have anyone to call to help me ...Bill immediately took my needs into his own hands...He got a rental for me ...he allowed me to get some things out of my car which I needed ...He stated he wanted to give back for what I stood for working for hospice and he did ..He went above and beyond taking care of my needs and I am very thankful he was there that day... .. More

The job is alawys done right and the people are very friendly. Waiting area is comfortable and clean. I’ve been coming here for years and the service has been excellent each time. friendly. Waiting area is comfortable and clean. I’ve been coming here for years and the service has been excellent each time. More

I am very dissatisfied with Auto Nation Honda's business practice of substituting non-OE parts and addtives during oil change as a routine unless the customer opts out. Our most recent service appointment practice of substituting non-OE parts and addtives during oil change as a routine unless the customer opts out. Our most recent service appointment on July 27 (invoice # 786543) reflects that this substitution was made again during oil change on our 2019 Honda CR-V in spite of my verbal request at the time of scheduling with Rebecca to have only Honda parts used. I saw my comments reflected on the service schedule notes at the time of check-in with Jordan so I was confident that this would be honored. We were recently informed about your non-OE oil filter substitution practice by a Honda mechanic in the community. We hope that you will reconsider your communication practices at the service desk to give customer preference more weight. More