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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,116 Reviews

1,116 Reviews of AutoNation Honda West Knoxville - Service Center

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August 07, 2021

I always have my car serviced at Autonation Honda. They always take care of me! More

by jcarlaadkisson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Aug 19, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 06, 2021

always a pleasure. they are very friendly and professional. nice clean waiting area and restrooms. kept me up to date on what they were doing and what they recommended. many thanks for a job well More

by jtsowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trista messer
Aug 19, 2021 -

AutoNation Honda West Knoxville responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

August 06, 2021

With an appointment my oil change took over 3 hours the tech who checked me in saw me looking for my car after 2 hours and said she would check in progress I went to ask her an hour later and she has gone More

by Mk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not have
Aug 19, 2021 -

AutoNation Honda West Knoxville responded

Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!

August 05, 2021

Bill gave some coupons and saved some money and he very caring and professional, And station has sanitizers and mask for customers everywhere. They are taking lot of precautions to fight Covid . so happy More

by usha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Aug 19, 2021 -

AutoNation Honda West Knoxville responded

Hi Usha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

August 05, 2021

Have been a loyal customer (for service and vehicles) for 10+ years. Great service and appreciate our service advisor, Lyric, for accommodating our schedule. The great service is what keeps us coming back to More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyric
Aug 19, 2021 -

AutoNation Honda West Knoxville responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda West Knoxville. We hope to see you soon!

August 04, 2021

Professional team members from reception to driving away, all working to get it done right. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy & David
Aug 19, 2021 -

AutoNation Honda West Knoxville responded

David, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda West Knoxville! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 03, 2021

The pricing was fair. It was quick service and they made us feel comfortable. It was a nice friendly environment. We will return in the future. More

by Karen.Ressler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I didn't get the names.
Aug 19, 2021 -

AutoNation Honda West Knoxville responded

Hi Karen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2021

Very professional staff! Answered all my questions and my car problem was resolved. Car was fixed in a few hours exactly what they said it would be . More

by skn-deep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Aug 19, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda West Knoxville! If you have any further questions, please give us a call. We're always happy to help!

August 03, 2021

Rip off , i was told $169.00 plus tax $21.00 extra fee for enviroment More

by Scotteastwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trista Messer
Aug 19, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (865) 730-0012 to discuss what we can do to help.

Aug 19, 2021 -

Scotteastwood responded

Explain your customer what actual charges especially at check out , dont skip second page, also dont tell customers you can not accept other honda dealers coupon near your dealer please , train your employees right , be nice and tell the truth to customers , they need to understand you could not exist without us , dont rotate tires without balancing , and at least dont charge 54.00 dollars , when others charge much less , how long it takes to balance a tire 10 sec .

August 02, 2021

We were Satisfied with the current service performed. However, past years we were NOT thrilled with previous service or techs. They misdiagnosed the problem and questionably advised replacement of par More

by eleanor.varga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior
Aug 19, 2021 -

AutoNation Honda West Knoxville responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda West Knoxville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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