AutoNation Honda West Knoxville - Service Center

The young man that I actually spoke with (Austin, I believe) was great, 5 stars! He was helpful and attentive, and apologized for being a bit slow as he was new and still learning the ropes. He wasn' believe) was great, 5 stars! He was helpful and attentive, and apologized for being a bit slow as he was new and still learning the ropes. He wasn't slow in my opinion at all, but I appreciated his attitude. He is the reason for the 5 star rating. The rest of the service and work on the car was very good as well, for the most part. I pulled in, without an appointment because I had just run over a screw and it was stuck in my tire. Another service person (my apologies for not getting his name) discovered that the screw had not actually punctured the tire and was just stuck in the tread. Yay! No new tire! I went ahead and requested a tire rotation while I was there since I knew I was due for one. The service technicians did their multi-point inspection while it was there, too. Now, this is my only complaint. When I pulled in to the service area, my check engine light was on. I knew it was on. I know what the problem is and will be getting it fixed asap, but I did forget to mention this to them when they checked my car in. However, not one word was mentioned about this light being on. Even with the supposed multi-point inspection, no one said a thing about this light being on, what it meant, what to do about it, etc. This makes me question how much they actually check with the "multi-point inspection". Shouldn't that include checking why a service light is on? More

Was on the last leg of my vacation when the engine oil usage indicator came on, which was sooner than I expected. I called several different places and everyone was booked, then I called AutoNation. The usage indicator came on, which was sooner than I expected. I called several different places and everyone was booked, then I called AutoNation. They were able to fit me in the same day and were actually cheaper than what I would have paid in my home state. During their multi-point inspection, they discovered that I also needed a coolant flush. I made sure this was required and they were able to complete everything and get me back on the road rather quickly. If I lived in the area, I would use them for my repairs. More

Very friendly and expectations for waiting were explained. Waiting room very comfortable It would be nice if you had phone charging stations. The place is very clean explained. Waiting room very comfortable It would be nice if you had phone charging stations. The place is very clean More

Service rep was very helpful. Helped me with a service contract that I needed to take of. Finance person also helped me a great deal. Service was prompt & timely. contract that I needed to take of. Finance person also helped me a great deal. Service was prompt & timely. More

Good experience with a recall and oil change junior Was great. Got me in and out very quickly. Seamed to really understand my issues and resolved them. great. Got me in and out very quickly. Seamed to really understand my issues and resolved them. More

Joseph in service was very polite and helpful. He kept me informed and took care of everything for me. He even installed a trunk tray. informed and took care of everything for me. He even installed a trunk tray. More

David in service department has always returned my phone calls and has gone out of his way to help provide service for my vehicle- this last time I asked for service and David took care of my vehicle’s need calls and has gone out of his way to help provide service for my vehicle- this last time I asked for service and David took care of my vehicle’s needs. He did a great job of accommodating me when I had only given him a few hours notice. He has shown to be a great addition to your Honda service team! More

We purchased our vehicle here and recently returned for an oil change. Both experiences were positive, and this dealership has exceeded our expectations. Thank you to Lyric in the service dept for excellen an oil change. Both experiences were positive, and this dealership has exceeded our expectations. Thank you to Lyric in the service dept for excellent customer service. More

I was given a ride to Turkey Creek ….so that I would not have to sit in the waiting room while my car was being worked on have to sit in the waiting room while my car was being worked on More

I had my Honda Civic serviced on Sept 3rd 2021 at Autonation Honda on Parkside Drive. Jordan Coleman was my service advisor. He was very knowledgeable and thorough and was able to pin point exactly w Autonation Honda on Parkside Drive. Jordan Coleman was my service advisor. He was very knowledgeable and thorough and was able to pin point exactly what my service my car needed. So nice to be able to drive my car and not wonder about it being safe and reliable! 🤗 I will definitely take my car back to Jordan on my next maintenance checkup and in between when something comes up!! Thank you for your help Jordan!! More