AutoNation Honda West Knoxville - Service Center

There was a recall on my Honda CRV and Brandon Russell really helped make the transition go smoothly. My car was fixed in a timely manner and Brandon was professional and personable to work with. really helped make the transition go smoothly. My car was fixed in a timely manner and Brandon was professional and personable to work with. More

Never had a problem and they are pretty average on their prices. Its the place I usually go to. You can count on a good job prices. Its the place I usually go to. You can count on a good job More

Always have had great service and the staff is always friendly. Highly recommend this dealership for all services friendly. Highly recommend this dealership for all services More

I bought my Honda from AutoNation 9 years ago. They have been doing all the annual checks and any repairs needed since that time. I'm very happy with the services performed and especially the caring consi been doing all the annual checks and any repairs needed since that time. I'm very happy with the services performed and especially the caring consideration that I receive from Joe Schober. He is the epitome of customer service and Honda is lucky to have him in their family. Thanks for excellent service over the years. More

I purchased my Honda CRV 2005 from this dealer and have had consistently good service. My last visit was for a big checkup at 237,693 miles! The staff is courteous and the work was done in good time. had consistently good service. My last visit was for a big checkup at 237,693 miles! The staff is courteous and the work was done in good time. More

The young man that I actually spoke with (Austin, I believe) was great, 5 stars! He was helpful and attentive, and apologized for being a bit slow as he was new and still learning the ropes. He wasn' believe) was great, 5 stars! He was helpful and attentive, and apologized for being a bit slow as he was new and still learning the ropes. He wasn't slow in my opinion at all, but I appreciated his attitude. He is the reason for the 5 star rating. The rest of the service and work on the car was very good as well, for the most part. I pulled in, without an appointment because I had just run over a screw and it was stuck in my tire. Another service person (my apologies for not getting his name) discovered that the screw had not actually punctured the tire and was just stuck in the tread. Yay! No new tire! I went ahead and requested a tire rotation while I was there since I knew I was due for one. The service technicians did their multi-point inspection while it was there, too. Now, this is my only complaint. When I pulled in to the service area, my check engine light was on. I knew it was on. I know what the problem is and will be getting it fixed asap, but I did forget to mention this to them when they checked my car in. However, not one word was mentioned about this light being on. Even with the supposed multi-point inspection, no one said a thing about this light being on, what it meant, what to do about it, etc. This makes me question how much they actually check with the "multi-point inspection". Shouldn't that include checking why a service light is on? More

Was on the last leg of my vacation when the engine oil usage indicator came on, which was sooner than I expected. I called several different places and everyone was booked, then I called AutoNation. The usage indicator came on, which was sooner than I expected. I called several different places and everyone was booked, then I called AutoNation. They were able to fit me in the same day and were actually cheaper than what I would have paid in my home state. During their multi-point inspection, they discovered that I also needed a coolant flush. I made sure this was required and they were able to complete everything and get me back on the road rather quickly. If I lived in the area, I would use them for my repairs. More

Very friendly and expectations for waiting were explained. Waiting room very comfortable It would be nice if you had phone charging stations. The place is very clean explained. Waiting room very comfortable It would be nice if you had phone charging stations. The place is very clean More

Service rep was very helpful. Helped me with a service contract that I needed to take of. Finance person also helped me a great deal. Service was prompt & timely. contract that I needed to take of. Finance person also helped me a great deal. Service was prompt & timely. More

Good experience with a recall and oil change junior Was great. Got me in and out very quickly. Seamed to really understand my issues and resolved them. great. Got me in and out very quickly. Seamed to really understand my issues and resolved them. More