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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.8
1,101 Reviews

1,101 Reviews of AutoNation Honda West Knoxville - Service Center

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August 02, 2023

The service was fast and reliable. The employee who helped me was very knowledgeable and helpful. More

by mvledbetter117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Aug 06, 2023 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

August 01, 2023

Service at Autonation Honda is always a pleasant experience. They finish in a timely manner and don’t pressure you into unwanted services. More

by bcb13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tefeteller
Aug 04, 2023 -

AutoNation Honda West Knoxville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2023

They always provide top-notch service. For this service, the Customer Service Representative was Gracie, who is interning to Danny Lee, and she was fantastic. Thanks! More

by Scott H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gracie
Aug 04, 2023 -

AutoNation Honda West Knoxville responded

Hi Scott, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2023

My service writer, David, is always friendly, upbeat and does his homework before I arrive to let me know, what is due and his recommendations are always spot on! The dealership has been my go to for servi More

by Billbass55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Amerine
Aug 04, 2023 -

AutoNation Honda West Knoxville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 26, 2023

The service representative was very helpful and expedited my maintainence. He found a recall and promptly took care of that also. More

by janpowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Jul 28, 2023 -

AutoNation Honda West Knoxville responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

July 26, 2023

Very professional and very nice clean waiting room Daniel lee was very helpful very pleased More

by Gen200013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel lee
Jul 29, 2023 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 24, 2023

I was told they would match other Honda dealers coupons they did not ,they said it cost them too much, and gave me tiny discount , they make you wait too long for an oil change and tire rotation and balanc More

by Scotteastwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyric Lay ( service manager)
Jul 24, 2023 -

Scotteastwood responded

They should honor other Honda dealers coupons as they say to customers. They say it costs them too much to match the coupon.

July 24, 2023

As I’ve stated before, we get excellent service and maintenance on our vehicle. Our serviceman Joe is excellent in communicating with us during our entire wait. We’ve never had a problem with this dea More

by Italianladee55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Schober
Jul 27, 2023 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 22, 2023

Honda has always been very courteous and helpful Service rep was friendly professional and kept us informed. He did a great job More

by dhatmakerdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Jul 25, 2023 -

AutoNation Honda West Knoxville responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda West Knoxville. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 21, 2023

Easy to make an appointment. The service and price was explained beforehand. The work was done in less time than was expected. The waiting area is very nice and clean. More

by Wykoff.kathyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Whiteaker, Steven Miller
Jul 26, 2023 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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