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AutoNation Honda West Knoxville
Knoxville, TN
1,712 Reviews
AutoNation Honda West Knoxville is your go-to destination for all things Honda in the Knoxville area, and is one of the largest Honda dealerships in Tennessee. Located in on the west side of town, you can find our dealership near the intersection of I-40 and I-140. From the latest new Honda vehicles for sale, to our extensive used inventory, AutoNation Honda West Knoxville has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 1,712 reviews
June 15, 2011
We visited this dealership twice. The first person we worked with was a nice guy but did not seem to know as much about the Odyssey as we would have liked. On our second visit to the dealership we were d worked with was a nice guy but did not seem to know as much about the Odyssey as we would have liked. On our second visit to the dealership we were directed to Gene as the original person we saw was busy. We wanted to test drive the vehicle. Gene knew lots about the features of the Odyssey. However, once we told him we were looking at both the Odyssey and the Sienna his demeanor changed. He had many bad things to say about the Sienna and did not treat us as a true potential buyer. He never asked us to sit down to talk about the van and when I asked if we could talk numbers he told me, "Only if you're willing to take a van home today." I told him that was a possibility, but that we'd need to sleep on it to be sure. When we gave him a price that we found on edmonds.com he was unwilling to negotiate. He basically told us that he could save us a few hundred dollars on the MSRP and that's it. So, we called Airport Honda. We worked with a fantastic gentleman there who negotiated with us and treated us as customers should be treated. And you know what? We bought a van from him. Sorry West Side Honda, your customer service was poor and for that, you lost a sale. More
by loveourodyssey
Employees Worked With
Gene Petit
July 02, 2007
West Side Honda did a great job when I was buying my Accord. I had done a lot of research online and knew exactly what I wanted to buy. They quoted me a price on the phone, with very little haggling req Accord. I had done a lot of research online and knew exactly what I wanted to buy. They quoted me a price on the phone, with very little haggling required. I got a lower price quoted to me from Rusty Wallace Honda but when I arrived to purchase my car they were unable to sell me the car at the quoted price. I then drove across town at 9:00 p.m. and bought it at West Side Honda. They stayed open until 11:00 to help me buy my Accord. They made it a great experience! I will be buying another Accord from them next year when the 2008 model comes out. More
by hondaownertn
