AutoNation Honda West Knoxville

Had appointment. Took Element in at 2pm for the routine service. Two hours later, no service had been performed!! Went home with vehicle not serviced as promised. service. Two hours later, no service had been performed!! Went home with vehicle not serviced as promised. More

From the time, I came to the Autonation Honda, my service rep took care of me. Since it was urgent, they worked me in right away. I needed a car, and he(Honda) took care of it including the cost. Bill (Willi rep took care of me. Since it was urgent, they worked me in right away. I needed a car, and he(Honda) took care of it including the cost. Bill (William) called me and let me know it was ready and updated as needed, problem solved and I came to pick up my car and was in and out in minutes-That's Service! There is nothing more Bill (William) could have done to make my visit any better for his customer service is amazing along with the Honda team. I really appreciate the call( a warm body) vs a text to let me know what was wrong and also when my Honda was ready for pickup. He also took care of returning the rent a car, so I could go celebrate a family birthday without delay. All went well!!! More

The service department couldn’t have been nicer. Courteous and very helpful. They even gave me a military discount. Courteous and very helpful. They even gave me a military discount. More

This was the best car buying experience I've ever had. Adrian Brickey was phenomenal. There was no hassle and everything was upfront. I'll certainly go back for my next auto purchase. Rick Adrian Brickey was phenomenal. There was no hassle and everything was upfront. I'll certainly go back for my next auto purchase. Rick More

Rip off , i was told $169.00 plus tax $21.00 extra fee for enviroment for enviroment More

We were Satisfied with the current service performed. However, past years we were NOT thrilled with previous service or techs. They misdiagnosed the problem and questionably advised replacement of par However, past years we were NOT thrilled with previous service or techs. They misdiagnosed the problem and questionably advised replacement of parts. We do not like being lied to. More

The agent helped to do my services was wonderful and very helpful and friendly. She is by far went above and beyond my expectation. Thank you helpful and friendly. She is by far went above and beyond my expectation. Thank you More

Fast, efficient, honest that’s what I expect from a service departments, and that is what you can expect from Joe Schober at AuroNation Honda West Knoxville. service departments, and that is what you can expect from Joe Schober at AuroNation Honda West Knoxville. More

First visit. On time service. I had brakes changed. Seem ok. Very pleasant staff. But they could not give me the battery test numbers when I asked for them.The billing paperwork said it was attached. It was ok. Very pleasant staff. But they could not give me the battery test numbers when I asked for them.The billing paperwork said it was attached. It was not. When I called they did not have the numbers but she said the battery must be ok because it was checked off as ok. So my impression is that it may not have been tested and maybe other things were not properly looked at. So I have my doubts as to competence and honesty. The battery test was important because it's 3 years old. More

Our salesperson Joseph was on vacation when we visited Autonation Honda in Knoxville. However, Brandon was there to help in his place. We had a wonderful experience with him. Very knowledgeable and answer Autonation Honda in Knoxville. However, Brandon was there to help in his place. We had a wonderful experience with him. Very knowledgeable and answered all of questions. More