AutoNation Honda West Knoxville

Was advise that it made no difference if I leased or purchased (no financial impact on dealer); however, dealer demanded on lease. This resulted in an inflated lease price; however, I was in a hurry and purchased (no financial impact on dealer); however, dealer demanded on lease. This resulted in an inflated lease price; however, I was in a hurry and just executed the lease - would have rather purchased the vehicle outright. More

The pricing was fair. It was quick service and they made us feel comfortable. It was a nice friendly environment. We will return in the future. us feel comfortable. It was a nice friendly environment. We will return in the future. More

Very professional staff! Answered all my questions and my car problem was resolved. Car was fixed in a few hours exactly what they said it would be . car problem was resolved. Car was fixed in a few hours exactly what they said it would be . More

This was the best car buying experience I've ever had. Adrian Brickey was phenomenal. There was no hassle and everything was upfront. I'll certainly go back for my next auto purchase. Rick Adrian Brickey was phenomenal. There was no hassle and everything was upfront. I'll certainly go back for my next auto purchase. Rick More

Been servicing vehicles here for 17 years now. Best customer service ever. Everyone is very courteous and helpful. Joe Schober and Robin Anderson are great. customer service ever. Everyone is very courteous and helpful. Joe Schober and Robin Anderson are great. More

I took my HRV to Autonation Honda on Parkside to be serviced for a recall and they are just so very nice and helpful there! They got my car in and out in such a timely and organized manner and it is ju serviced for a recall and they are just so very nice and helpful there! They got my car in and out in such a timely and organized manner and it is just a pleasure to do business there! More

Replaced Alternator $200 more than expected to replace based on website which provides a range of repair cost. Left radio without code so radio does not work. based on website which provides a range of repair cost. Left radio without code so radio does not work. More

Had appointment. Took Element in at 2pm for the routine service. Two hours later, no service had been performed!! Went home with vehicle not serviced as promised. service. Two hours later, no service had been performed!! Went home with vehicle not serviced as promised. More

From the time, I came to the Autonation Honda, my service rep took care of me. Since it was urgent, they worked me in right away. I needed a car, and he(Honda) took care of it including the cost. Bill (Willi rep took care of me. Since it was urgent, they worked me in right away. I needed a car, and he(Honda) took care of it including the cost. Bill (William) called me and let me know it was ready and updated as needed, problem solved and I came to pick up my car and was in and out in minutes-That's Service! There is nothing more Bill (William) could have done to make my visit any better for his customer service is amazing along with the Honda team. I really appreciate the call( a warm body) vs a text to let me know what was wrong and also when my Honda was ready for pickup. He also took care of returning the rent a car, so I could go celebrate a family birthday without delay. All went well!!! More

The service department couldn’t have been nicer. Courteous and very helpful. They even gave me a military discount. Courteous and very helpful. They even gave me a military discount. More