AutoNation Honda West Knoxville

OMG…I had just been through a car purchase nightmare BUT luckily I got my money back minus $350. I’ve been car searching for about 3 months but to no avail. I happened to be on CarGurus at the right time. luckily I got my money back minus $350. I’ve been car searching for about 3 months but to no avail. I happened to be on CarGurus at the right time. I called & spoke with Katie & the rest is history. Katie and everyone there is very professional, super nice and friendly. The entire ordeal was very pleasant. Thank you so much More

David in service department has always returned my phone calls and has gone out of his way to help provide service for my vehicle- this last time I asked for service and David took care of my vehicle’s need calls and has gone out of his way to help provide service for my vehicle- this last time I asked for service and David took care of my vehicle’s needs. He did a great job of accommodating me when I had only given him a few hours notice. He has shown to be a great addition to your Honda service team! More

Bill was very nice and called me when my vehicle was done. Very polite and nice. He had a part ordered for me that covered the oil filter. When I purchased the car, the part was missing. He ordered the done. Very polite and nice. He had a part ordered for me that covered the oil filter. When I purchased the car, the part was missing. He ordered the part and made sure if was there so I only had to make one trip when I got my oil changed. I appreciate that since I work during the day. More

Great service experience when car was in for routine maintenance scheduling. When the maintenance couldn’t be finished that day, they arranged for another car for me to use the following day. Junior w maintenance scheduling. When the maintenance couldn’t be finished that day, they arranged for another car for me to use the following day. Junior was very helpful and courteous. Overall a great experience More

I was given a ride to Turkey Creek ….so that I would not have to sit in the waiting room while my car was being worked on have to sit in the waiting room while my car was being worked on More

I was called into work and Honda West allowed me to drop off my vehicle early. Great service and staff at Honda West Knox and I will be returning! off my vehicle early. Great service and staff at Honda West Knox and I will be returning! More

It does not make sense to phone to schedule an appointment for an oil change and have the only available time slot almost 2 weeks later. Also, I showed up for my 9:00 am appointment at 8:50, and appointment for an oil change and have the only available time slot almost 2 weeks later. Also, I showed up for my 9:00 am appointment at 8:50, and, i was out at 11:15 am. It took almost 2 and 1/2 hour for an oil change and a tire rotation. I understand that you also perform some inspection steps, but good grief, this is crazy …. especially considering the fact that you knew two weeks in advance about this appointment. Am I making sense? Other than that, I love your employees. They are all very professional and cordial. More

I had my Honda Civic serviced on Sept 3rd 2021 at Autonation Honda on Parkside Drive. Jordan Coleman was my service advisor. He was very knowledgeable and thorough and was able to pin point exactly w Autonation Honda on Parkside Drive. Jordan Coleman was my service advisor. He was very knowledgeable and thorough and was able to pin point exactly what my service my car needed. So nice to be able to drive my car and not wonder about it being safe and reliable! 🤗 I will definitely take my car back to Jordan on my next maintenance checkup and in between when something comes up!! Thank you for your help Jordan!! More

The staff went out of their way to accommodate some unique situations during the purchase and trade-in process. Brandon, my salesman was very communicative throughout and I cannot thank him enough! A unique situations during the purchase and trade-in process. Brandon, my salesman was very communicative throughout and I cannot thank him enough! A very friendly place to do business! More

We purchased our vehicle here and recently returned for an oil change. Both experiences were positive, and this dealership has exceeded our expectations. Thank you to Lyric in the service dept for excellen an oil change. Both experiences were positive, and this dealership has exceeded our expectations. Thank you to Lyric in the service dept for excellent customer service. More