AutoNation Honda West Knoxville

The young man that I actually spoke with (Austin, I believe) was great, 5 stars! He was helpful and attentive, and apologized for being a bit slow as he was new and still learning the ropes. He wasn' believe) was great, 5 stars! He was helpful and attentive, and apologized for being a bit slow as he was new and still learning the ropes. He wasn't slow in my opinion at all, but I appreciated his attitude. He is the reason for the 5 star rating. The rest of the service and work on the car was very good as well, for the most part. I pulled in, without an appointment because I had just run over a screw and it was stuck in my tire. Another service person (my apologies for not getting his name) discovered that the screw had not actually punctured the tire and was just stuck in the tread. Yay! No new tire! I went ahead and requested a tire rotation while I was there since I knew I was due for one. The service technicians did their multi-point inspection while it was there, too. Now, this is my only complaint. When I pulled in to the service area, my check engine light was on. I knew it was on. I know what the problem is and will be getting it fixed asap, but I did forget to mention this to them when they checked my car in. However, not one word was mentioned about this light being on. Even with the supposed multi-point inspection, no one said a thing about this light being on, what it meant, what to do about it, etc. This makes me question how much they actually check with the "multi-point inspection". Shouldn't that include checking why a service light is on? More

Very friendly and expectations for waiting were explained. Waiting room very comfortable It would be nice if you had phone charging stations. The place is very clean explained. Waiting room very comfortable It would be nice if you had phone charging stations. The place is very clean More

Always accommodating and clean. I have been dealing with this dealership since 1983 which should tell you that I am satisfied with their sales and service. This is my 5th Honda. this dealership since 1983 which should tell you that I am satisfied with their sales and service. This is my 5th Honda. More

We just purchased a new civic. Is one of the greatest experiences in car dealership I’ve ever been to. Staff was very friendly and fast. I highly recommend recommend this car dealership for anyone wantin experiences in car dealership I’ve ever been to. Staff was very friendly and fast. I highly recommend recommend this car dealership for anyone wanting to buy a new car. More

Service rep was very helpful. Helped me with a service contract that I needed to take of. Finance person also helped me a great deal. Service was prompt & timely. contract that I needed to take of. Finance person also helped me a great deal. Service was prompt & timely. More

Good experience with a recall and oil change junior Was great. Got me in and out very quickly. Seamed to really understand my issues and resolved them. great. Got me in and out very quickly. Seamed to really understand my issues and resolved them. More

Joseph was the epitome of a great sales rep: asked questions, listened, thorough in training, and a positive attitude. Finance coordinator was pleasant and thorough. questions, listened, thorough in training, and a positive attitude. Finance coordinator was pleasant and thorough. More

Had a very good experience working with Cody at Auto nationwest in Knoxville Tennessee. Everything was up front with trade value. Cody demonstrated how everything worked with the new Ridgeliner. Over a nationwest in Knoxville Tennessee. Everything was up front with trade value. Cody demonstrated how everything worked with the new Ridgeliner. Over all a seamless process, Call Cody for your Honda car. Jerry Corbin More

Joseph in service was very polite and helpful. He kept me informed and took care of everything for me. He even installed a trunk tray. informed and took care of everything for me. He even installed a trunk tray. More

Very good customer service at sales. Went out his way to let me know when a Honda ridge line became available in the trim and color I wanted let me know when a Honda ridge line became available in the trim and color I wanted More