AutoNation Honda West Knoxville

My experience was good with the sales associates each visit. Friday Sept. 10th 2021 and Tuesday the 14th. I thought the deal was sealed on my 2019 Ford Mustang Premium, took the car home and Monday got visit. Friday Sept. 10th 2021 and Tuesday the 14th. I thought the deal was sealed on my 2019 Ford Mustang Premium, took the car home and Monday got a call from Stephanie stating that the finance co. wanted 1,000 more down after given 5,000 down. I immediately said NO and that I wasn't in love with the car. She assured that they would get it worked out and to call back when I got off work, her phone or ask for Steve. Steve assured me that he thought he had it figured out and it would save me $600 dollars and a lower note. Come to find out after making the hour and half trip again, his figuring out was dropping my dent coverage, on my extended policy without telling me or asking if I was sure I didn't want to pay the extra money down. Making such a big purchase of 47,000+ I thought he had dropped the price of the car in all fairness. Needless, to say, Stephanie or Steve weren't at work the day the second paperwork was completed, after assuring my satisfaction. This took an additional 5 hours out of my day and still had an additional hour an half drive home! Beware of your paperwork Pls!!!! All smiles aren't genuine!!! More

The salesman Brandon Reynolds helped us very much I appreciate all his kindness and help to get our HRV I absolutely love that car!! Job well done Thank you Tina & Rodney King appreciate all his kindness and help to get our HRV I absolutely love that car!! Job well done Thank you Tina & Rodney King More

Excellent service on my Passport. From making an appointment to the time the service was finished I couldn't have been more pleased. Oil changed and tire rotation completed and advised on next servi appointment to the time the service was finished I couldn't have been more pleased. Oil changed and tire rotation completed and advised on next service . Highly recommend this service department and dealership. More

Great to work with and great people! George was very helpful and took great care of me and my car helpful and took great care of me and my car More

Brandon took really good care of us the other day when we came in. Your extended warranty sucks though. What’s the point of have bumper to bumper warranty if your not gonna cover something major. Really disa came in. Your extended warranty sucks though. What’s the point of have bumper to bumper warranty if your not gonna cover something major. Really disappointed and I will be calling the main number to complain. More

Will was excellent to deal with! He had answers, he was honest and he let me make the decision rather than doing the typical, annoying sales tactics. This is the 2nd vehicle I’ve bought here and both expe honest and he let me make the decision rather than doing the typical, annoying sales tactics. This is the 2nd vehicle I’ve bought here and both experiences have been great. More

I arrived with no appointment to take care of a problem and it was resolved! and it was resolved! More

Lyric Lay was excellent to work with. She kept me informed and explained the process well. I highly recommend her. informed and explained the process well. I highly recommend her. More

Since day one of purchasing my vehicle from AutoNation Knoxville Tn. Service has been superior to past experiences with other dealerships. Joe Shrober is my contact at service department. In 4 years o Knoxville Tn. Service has been superior to past experiences with other dealerships. Joe Shrober is my contact at service department. In 4 years of owning my vehicle aside from buying new oil change package, my service expenditures have been minute. So if and when Joe recommends a service to keep my Honda running smoothly, I heed his recommendation. This is maintenance and certainly saved me time and money. In return, I pass the word along. AutoNation Knoxville service department is my recommendation. Thank you Joe! More

Not only were they easy to work with, they were transparent, fair and quick throughout the entire process. transparent, fair and quick throughout the entire process. More