AutoNation Honda Valencia - Service Center

Worst service They have terrible service, do not get any Honda care from this dealer. I should not get a prepaid services from this company, they will not value yo They have terrible service, do not get any Honda care from this dealer. I should not get a prepaid services from this company, they will not value your business at all. Bad customer service, service advisor is the one changing your battery without doing any reset and checking tire pressure, I end up bringing my car to another Honda dealer to do a reset. They will let you wait for a long period of time even though you have an appointment with them. I regret a lot getting prepaid services from this company! Don’t get prepaid services from them! More

Terrible trap I had to fight to get my transmission fixed and to get a rental car for the 2 months they held my vehicle. Terrible service and offer no help for my w I had to fight to get my transmission fixed and to get a rental car for the 2 months they held my vehicle. Terrible service and offer no help for my warrenty information. More

Worse customer service I was here since 9:30am throught 12:30. I came to get a car wash. Brandon just left my car unattain. Nerver again i'm coming here to get a car wash. I was here since 9:30am throught 12:30. I came to get a car wash. Brandon just left my car unattain. Nerver again i'm coming here to get a car wash. More

Failed to order parts for Recall appointment I contacted a service writer regarding the airbag recall. He said he ordered the part and gave me an appointment for the repair. Upon arrival after I contacted a service writer regarding the airbag recall. He said he ordered the part and gave me an appointment for the repair. Upon arrival after a 40 mile trip, I was told that no one had ordered the part. Another one was ordered, however, no one advised me when it was received. After a few days of waiting for a call, I called the service writer and he told me that the part had arrived but apparently no one called me. The 45 minute repair job took 7 hours. On the way home, I discovered that my temperature gauge no longer works. It was 108 degrees and it indicates 86 degrees. I tried to call the service department, however, no one answers the phone. I left a message on service manager's machine, however, he has not yet returned my call. Not very impressed with their operations. More

Service Excellent for my Honda Accord I received excellent service and caring, knowledgeable, and kind treatment while dealing with repairs on my Honda Accord. They were Wonderful. Thank I received excellent service and caring, knowledgeable, and kind treatment while dealing with repairs on my Honda Accord. They were Wonderful. Thank you so very very much. My car was a mess and now sounds Great. I'm so relieved and very grateful. More

DO NOT GET YOUR VEHICLE SERVICED HERE!!!!! I brought my vehicle in because the front end was shaking, they also performed a multipoint inspection, they called me and told me that the battery was bad, the t vehicle in because the front end was shaking, they also performed a multipoint inspection, they called me and told me that the battery was bad, the transmission fluid needed to be changed, and the power steering fluid needed to be changed. So after $700, i finally got my car back. When the porter pulled my car up he had the radio blasted. Halfway home i realized that the left tweeter was blown out. I called and they apologized that their employee had blown my speaker out. they agreed to replace it free of charge. So i brought it back in, and they changed the speaker, along with performing a multipoint inspection. (something they normally do with every visit) after they were done working on it the paper said that the transmission fluid and power steering were in extremely poor condition, and recommended that i replace the fluids, when they were the ones that changed it a month prior! This proves that they randomly recommend things need to be done when they really don't. They assume that the consumer is a complete imbecile and knows nothing about cars. The service advisor John tried to spoon feed me a line of bulls#$%t about how even though they changed the transmission fluid a month prior the residual fluid sometimes makes the fluid look dirty. We went together to look at the transmission fluid, and it was perfectly clean. Even then he tried to tell me that if you rub it on your finger and look at it at just the right angle you could see that it was a little dirty. They did nothing to resolve the problem! they are liars, cheats, and fools if you ask me. More

I used to live in Northridge where I had a great experience with the nearby Honda dealership, when I moved to Valencia I was hoping for a similar one. I have gone to the Valencia dealership twice f experience with the nearby Honda dealership, when I moved to Valencia I was hoping for a similar one. I have gone to the Valencia dealership twice for an oil change, each time they had a list of recommended maintenance totaling to over $1000 for my car. I decided to stop going after the last time, when I was looking over the mulitpoint inspection checklist and noticed they did not fill in my rear brakes check completely, they wrote a note to show me (which they did not). They recommended I do some fluid exchanges and told me that my rear shocks were leaking and needed to be repaired for $425. The Valencia associate then proceeded to recommend a deal they had going on for around $500 that would replace most of my fluids and align and balance my tires as well, BUT if she had bothered to read the multipoint inspection chart she would have read that my tires are fine and do not need any work done whatsoever. When I asked if any of it was covered under my extended warranty, she said no. I proceeded to make an appointment with the dealership down in Northridge where I got the service I should have gotten all along: The associate walked around the car with me, walked me through everything, explained that my rear brakes are fine and will not need replaced anytime soon, and that my front ones in the yellow range (something the other dealership did not share). I did not tell them what the other dealership had recommended be done, let them do their own evaluation, they did do some fluid exchanges, and called to tell me my shocks were leaking but that it was covered under my extended warranty (I did not even have to tell them I had an extended warranty) and they would order the parts right away. The Power Honda Valencia Dealership is terrible, not once did I feel like they actually wanted my business or were willing to make any effort to keep it. The pricing is ok, but not for that kind of service. I would never recommend anyone come here for maintenance, not even an oil change. More

No integrity. Poor quality parts. I'm reviewing the No integrity. Poor quality parts. I'm reviewing the service department. My 100 month battery died after 30 months and they told me my warranty wasn No integrity. Poor quality parts. I'm reviewing the service department. My 100 month battery died after 30 months and they told me my warranty wasn't valid. So after paying $140 for a new battery and installation, they didn't even wash my car!!! I was given a lame story that their machine must have been broken. "Must have been"? They didn't know? Simi Valley Ford would have washed my Honda, even though it didn't say Ford on it! That's not the complete story, so out of fairness, here's the rest. But it doesn't get any better. My battery went out 30 months ago while the van was still under factory warranty and Power Honda Valencia installed a new (100 month) battery. Since this one (also) went bad and Honda paid for it, not us, they wouldn't give us a new battery. They actually said that that was because we could be coming in for a new battery every 30 months!!!!! Are you kidding me? It's a 100 month battery! With Honda written all over it! If you had intended for me to use a replacement battery for only 30 months, why didn't you install a 30 month battery? This is the second time I haven't received a car wash with my service, which is only an insult to the xx injury dished out by their service department by not honoring a warranty with a quality product (that had Honda written all over it). Don't go to Power Honda. Don't buy Honda parts. Find a dealership with more integrity, sells parts they stand behind and EARNS your business. I will. More