AutoNation Honda Valencia - Service Center

We had a dead battery Wednesday night and got a jump so we could take it to autonation Thursday morning. When I called to see if they had the H6 battery I was told by the service center they didn’t have ap we could take it to autonation Thursday morning. When I called to see if they had the H6 battery I was told by the service center they didn’t have appointments available until next Tuesday. So I decided to buy the battery at autonation and have my neighbor install it. When I arrived the parts department employee said they absolutely could help me and within two hours we had a new battery installed. Very grateful to Jason and staff for taking care of the problem without an appointment. More

Honda Valencia service department personnel were friendly and welcoming and provided on time and efficient service. and welcoming and provided on time and efficient service. More

Great service! The person who helped me was very friendly, respectful, helpful and hopefully he will help me every time I need service. friendly, respectful, helpful and hopefully he will help me every time I need service. More

The service attendant was pleasant and very informative. He explained what services were needed at this time. He explained what services were needed at this time. More

Advisor Jason Ellis was very professional, explained Advisor Jason Ellis was very professional, explained everything in detail and answered all my questions. Advisor Jason Ellis was very professional, explained everything in detail and answered all my questions. More

I wanted to thank Jason in the service department for his exceptional response to my needs. He is the kind of person every service department should strive to emulate. exceptional response to my needs. He is the kind of person every service department should strive to emulate. More

I made an appointment for an oil change at 7:00am, basically I was the first customer. I still had to wait 1 hour for my car. Last oil change I got at the dealer I paid $50.00 this time the price went basically I was the first customer. I still had to wait 1 hour for my car. Last oil change I got at the dealer I paid $50.00 this time the price went up to about $80.00. That’s ridiculous! Am I going back? NO, thanks More

Great customer service w/the service advisor.Don't like Great customer service w/the service advisor. Don't like that it takes a act of God to talk to someone. I don't like having to deal with the call cen Great customer service w/the service advisor. Don't like that it takes a act of God to talk to someone. I don't like having to deal with the call center. Don't like that the shuttle isn't up and running. They claim it's due to Covid. I think the company is just using that as a excuse. Honda could offer Uber service again. More

The service was first-rate until the end when I had to wait over ten minutes for the attendant to bring my car around to the waiting area. I even went looking in the lot and found my car just a few yards wait over ten minutes for the attendant to bring my car around to the waiting area. I even went looking in the lot and found my car just a few yards away, but I didn’t have my keys. I asked several passing people if they could get the keys and bring my car around to the waiting area, but I was completely ignored. After I loudly complained, an attendant finally came out with my keys and pulled my car around to the waiting area. This all took place in 100 degree heat. Very disappointing. More

They are very helpful and good to deal with.for our Honda Pilot Pilot More