AutoNation Honda Valencia - Service Center

Well I brought my Ridgline in for a hood latch recall service and thought that I would have an oil change service at the same time. When I returned to pick it up my service advisor Nicholas said it was r service and thought that I would have an oil change service at the same time. When I returned to pick it up my service advisor Nicholas said it was ready and waiting for me. When I walked out to my truck I noticed a large black plastic panel lying in the bed of my truck so I went back and asked Nicholas to check it out. He was surprised like me and said the mechanic “forgot” to reinstall the part under the hood after he finished working on the hood latch. He then called the mechanic out to install the part correctly before I left. I would like to point out that Nicholas apologized and handled the situation very professionally. I drove away from there thinking “ wow they changed my oil also maybe I should check to see if he forgot to tighten the oil drain bolt or tighten the oil filter install!” Completely unacceptable to forget to reinstall parts on a vehicle! Anyways not sure that I’ll be returning for service at this location anymore… More

We had a great experience at Honda auto-nation Valencia. The service people were very professional and very knowledgeable. The service people were very professional and very knowledgeable. More

Curtis was excellent. Great customer service. Repair was great and so was the car wash - a nice perk. Great customer service. Repair was great and so was the car wash - a nice perk. More

I took my Element in for some service items. Very well functioning dealer with great communication. My service advisor, Thomas was the type of person I would want representing my business. I don Very well functioning dealer with great communication. My service advisor, Thomas was the type of person I would want representing my business. I don't normally take my vehicle to the dealer for service as the cost is higher but this was worth it. More

This Honda Dealership is always helpful and knowledgeable. We really appreciate all of the advice and safety advice. knowledgeable. We really appreciate all of the advice and safety advice. More

Thomas helped me with getting my car fixed after it had issues starting. He was available to answer any questions or concerns I had. He made everything really quick and easy for me! Really appreciate his h issues starting. He was available to answer any questions or concerns I had. He made everything really quick and easy for me! Really appreciate his help! More

From start to finish this dealer, and more importantly its staff, are what make me a loyal Honda owner. Most recently, Nicholas Daly (my service advisor) exceeded my expectations in squeezing in my needed its staff, are what make me a loyal Honda owner. Most recently, Nicholas Daly (my service advisor) exceeded my expectations in squeezing in my needed service on an already busy day. He kept me informed / up to date along the way and managed to make sure I was back on the road with time to spare. Customer service is beyond reproach with everyone I have dealt with at this dealership and as such it continues to be my go to place when I am looking for a car or for service on my car. You can’t go wrong with this team of professionals. Thank you Honda Valencia! More

I would rate Honda autonation Valencia a 7 golden stars! ! Best dealer ever that genuinely place customer satisfaction at utmost importance. No words may express my gratitude and appreciation to entire servi ! Best dealer ever that genuinely place customer satisfaction at utmost importance. No words may express my gratitude and appreciation to entire service team under the leadership of the legendary director Mr. Fadi Awad and all his team starting from Pascual to Jason and Cirtus. Many thanks More

Inconsistent. Scheduler sent text as reminder when service would take place. Day of service. Advisor says oh I see your appointment for next week. Still they s Scheduler sent text as reminder when service would take place. Day of service. Advisor says oh I see your appointment for next week. Still they service the car. Advisor says Will take two hours. So I wait in waiting room. Air filter needs replacement. 2.5 hours later. Excuse me how much longer. New advisor say my advisor is at lunch and by they way your car is has been ready. Mind you I’ve sat 5 hours now Long story short. Honda, really the helpful people? Too bad their employees really don’t care. More

The overall experience was great, Curtis was fantastic. He kept me updated with the progress of the service, gave me some great advice! They texted me photos of some issues that needed attention, which was He kept me updated with the progress of the service, gave me some great advice! They texted me photos of some issues that needed attention, which was really appreciated! I got my car back in a timely manner and when promised! Again, Curtis was fantastic and extremely helpful! Thank you More