AutoNation Honda Valencia - Service Center
Valencia, CA
945 Reviews of AutoNation Honda Valencia - Service Center
I bought my Honda in for service about 10 minutes before my 11:00 am appointment on Monday, November 21st. My GPS had clouds on it. Also my electronic displays would periodically dim making it hard to see my 11:00 am appointment on Monday, November 21st. My GPS had clouds on it. Also my electronic displays would periodically dim making it hard to see as well as going out during hot days. The daytime running lights only occationally came on, The service man said my car would be ready between 2 and 3 hours, After 3 hours of waiting, I asked the service man how my car was progressing and he told me there were several cars ahead of mine. Why did I have an appointment? The paperwork said the running lights were fixed. They still don't work. They also said my two back tires were dangerous and my battery wasn't working and needed to be replaced. They couldn't find the dimming problem After over a 4 hour waiting, I drove my car to my tire shop. He said my tires were okay and removed three screws. I could have picked the screw up on the way home. After I had the screw removed and the tires repaired , I took my car to the battery shop where I purchased the battery 11 months ago. He said the post had corrosion on them, cleaned them, and checked the battery. The battery was fine. I feel your service department tried to sell me parts that weren't needed. The only thing they took care of was the clouds on the GPS. They said it was a 3D setting. I'm not happy with your service. More
I had a great experience! I did not have a service appointment, but Christopher and Thomas V. welcomed me in. Thomas has a phenomenal attitude and Christopher kept me updated I did not have a service appointment, but Christopher and Thomas V. welcomed me in. Thomas has a phenomenal attitude and Christopher kept me updated on the progress of my vehicle. I was told I needed an additional service, and they were both quick to explain to me of the extra service that was needed. I didn’t quite understand, but they were patient enough to explain it to me. I felt cared for. I definitely recommend this dealership. Service was great and I am grateful for how I was treated. Thank you. More
Our Service Manager was knowledgeable and efficient. Our service was completed before the estimated time and our car drives like a dream. This service visit exceeded expectations. Thank you. Our service was completed before the estimated time and our car drives like a dream. This service visit exceeded expectations. Thank you. More