AutoNation Honda Valencia - Service Center

I'm disappointed. I have a brand NEW Honda Civic that I got 2 months ago. I took it in for oil change and had to pay for a new filter and apparently needs new wipers t I have a brand NEW Honda Civic that I got 2 months ago. I took it in for oil change and had to pay for a new filter and apparently needs new wipers that I would have to pay for out of pocket when it shouldn't even have any issues like that yet alone i have to pay for things that are supposed to be new. More

This dealer is close to my house and I bought my Honda from this dealer. I got a good service for an oil change from this dealer. from this dealer. I got a good service for an oil change from this dealer. More

Easy staff to work with; very courteous and provided me with good service. Will be coming back. with good service. Will be coming back. More

This was my first service visit after buying my 2015 Crosstour v6 Honda in July, 2022. I LOVE this car, and AutoNation's Service department has also surpassed my expectations for my first service visit. Crosstour v6 Honda in July, 2022. I LOVE this car, and AutoNation's Service department has also surpassed my expectations for my first service visit. Service Advisor Thomas Vensko greeted me with a welcoming smile immediately when I drove into the Service Bay for my appointment. He indicated they were expecting me and he took my appointment sheet that I printed from the confirming e-mail I had received upon making the appointment and then later was confirmed again in e-mail. Thomas directed me to the Service customer seating area, and I saw that my car was immediately moved to the service area. The lounge chairs are very puffy comfortable and I settled in. During the wait I had a Hot Chocolate, watched the television in the area where a crafts show was playing, read a book I brought, did some drawing in my sketchbook. The lounge is co-located with the Service Advisors' desk area and, in thinking back, I send my Thanks for Nothing, Thomas!...meaning there was no yelling, arguing, or other signs of angst that would indicate a mis-managed customer-facing department. Nothing but professional service management, and a customer support-oriented atmosphere. You explained to me what was found, suggested some minor service items and I made choices with your agreement on what to have done now versus waiting for the next visit in 6 months. Having worked in numerous large corporate environments for IT-based system customer service myself, I say "Well done, Thomas!" and thank you so much for your professional, calm, friendly and comprehensive handling of my Honda's care. More

Excellent service! !, very friendly, honest and attentive, explaining all the details behind the requested service !, very friendly, honest and attentive, explaining all the details behind the requested service More

It has been a great dealer since I got my crv have goog experience here every time I come to get service or any part I needed for my vehicle experience here every time I come to get service or any part I needed for my vehicle More

The service department is GREAT. Wouldn’t take our cars anywhere else.Had issues buying from here. 2005 manager would not speak to me without my husband with me (I work full time/ bu Wouldn’t take our cars anywhere else.Had issues buying from here. 2005 manager would not speak to me without my husband with me (I work full time/ buy my own vehicle) 2020 bought a pilot no problems More

I took my 2014 Honda Civic to Honda Autonation in Valencia because my car did not start. It ended up being just the battery and they replaced the battery quickly and Curtis was very helpful in making Valencia because my car did not start. It ended up being just the battery and they replaced the battery quickly and Curtis was very helpful in making other recommendations to keep my car running smoothly for years to come. I never felt pressured for other services like in other places. Overall I had an excellent experience. More

Great work by Curtis. It was a hassle free experience as coordination with insurance company was done by Curtis. He keeps on updating the progress of the repair. Very humb It was a hassle free experience as coordination with insurance company was done by Curtis. He keeps on updating the progress of the repair. Very humble. More

Train the techs to use that video and mpi properly. Would have love to see my measurements of my tires and brakes with the video and would have love to see everything suspension, fluids , filters on Would have love to see my measurements of my tires and brakes with the video and would have love to see everything suspension, fluids , filters on video , Hello Auto group has similar tool to show customers about there vehicle in the video but they actually give you a full walk around and mpi. but here they don't take advantage of this special tool More