AutoNation Honda Valencia

I have bought and leased my cars from this dealership for a very long time( about 20 years). Two cars back the dealership started to go down hill. This last visit it was so bad that I decided to leave Honda. a very long time( about 20 years). Two cars back the dealership started to go down hill. This last visit it was so bad that I decided to leave Honda. I took my CRV in to have the right passenger side checked. Three things broke and the car was only a year and three months old. I leased it from Galpin Honda as the Valencia Dealership couldn't help me. If only I was told that I needed to take it back to Galpin to have the issues looked at then that would have been another story. It should be covered under my warranty. After charging me about $200 to check it out, I was told that they had to order the parts. I said it was under warranty and was told that I had to take it back to Galpin Honda and talk with them. I'm sorry then if you thought that there was an issue about covering the cost under a warranty then you should have told me. It also took a long time to get an appointment. The first time I called the woman wasn't very friendly so that put me off. I waited another week and tried calling again. This time another person helped me and I felt like it was my wonderful old Honda Dealership. I did feel bad for the guy helping me as it seemed he was put in a hard place. I'm really sad as I have loved all of my Hondas and this dealership. After talking with some of my friends they have felt the same about this dealership. I know my review won't do much but I really hope they try and remember to do their best to take care of their customers. One last thing, not sure why they ran my car through the car wash as part of the door siding was very loose. We even talked about that during drop off. More

They are friendly and they will not push you to get services that you don't need. They will tell you what you need and how much will cost. They are honest and with great service. services that you don't need. They will tell you what you need and how much will cost. They are honest and with great service. More

Thomas was very accommodating and answered any questions I had in a very pleasant way with a positive energy. I would take my vehicle there again for service! Great service advisor! I had in a very pleasant way with a positive energy. I would take my vehicle there again for service! Great service advisor! More

I appreciate the professionalism and courtesy that I always receive when I go to AutoNation Honda Valencia for service. Everyone seems to be very service oriented and I appreciate that because it seems always receive when I go to AutoNation Honda Valencia for service. Everyone seems to be very service oriented and I appreciate that because it seems to be a difficult thing to find nowadays especially at car dealerships. Everyone I interacted with was professional, courteous and responsive. I didn’t mind waiting because I know the service technicians were working very hard to deliver their best for all of us there. More

Eric at Valencia was very attentive, explained everything that was the problem with my Honda CRV. He was very professional and kind. The part was backed ordered for my car but he still checked in with me to that was the problem with my Honda CRV. He was very professional and kind. The part was backed ordered for my car but he still checked in with me to keep me updated on the status of when it would arrive. Everyone there at the dealership was very kind and courteous, I appreciated the shuttle offered by Honda to my home so I wouldn’t be inconvenience. Thank you to all for the positive experience, I am very happy!! More

The place itself is very clean. Salespeople were always ready to assist anyone who entered the building. We were lucky to be assigned to our salesman HENRY SANABRIA. He was very he Salespeople were always ready to assist anyone who entered the building. We were lucky to be assigned to our salesman HENRY SANABRIA. He was very helpful & really took good care of us the entire time. More

Eric, the salesman was great. My car was reserved ahead of time and came in with some dings, after the first repair, my daughter’s brand new car still had 3 dings, dripping pain, My car was reserved ahead of time and came in with some dings, after the first repair, my daughter’s brand new car still had 3 dings, dripping pain, and a scratch. He understood and was empathetic and took care of things in a timely manner. More

This is the best service store, I dropped my car 3 hours earlier than my appointment time since I had to work, Jason took care of my service very immediately and process the order very quickly and told me t earlier than my appointment time since I had to work, Jason took care of my service very immediately and process the order very quickly and told me the time when my car will be ready, the estimation was so accurate and I got a call from Jason when the service was done. And they also help clean my car thoroughly for free although I never expected that. I just wish the free transportation will be back due to the restriction of the Covid. More

Staff was great! They make you feel comfortable . They really work with you to get you into the car that you want. They make you feel comfortable . They really work with you to get you into the car that you want. More

The Honda staff was very helpful and understanding and helping me purchase a vehicle for my daughter. helping me purchase a vehicle for my daughter. More