AutoNation Honda Valencia

I contacted Heather on email about the car I wanted which was featured in an email that I received. She said that they had the car, color, and deal exactly as advertised. I live about 50 miles away, so too was featured in an email that I received. She said that they had the car, color, and deal exactly as advertised. I live about 50 miles away, so took the metrorail up here to buy the car and drive home. Heather picked me up at the depot with the car, which I drove back to the dealer. It was perfect! More

It was the best experience that I ever had at car dealership. I would recommend Dagmar Mirate and Power Honda to anyone. Daeling with buying my car was much better than being forced to use 25 or mo dealership. I would recommend Dagmar Mirate and Power Honda to anyone. Daeling with buying my car was much better than being forced to use 25 or more words. More

We were greeted and acknowledged right away. Reuben was very knowledgeable about Honda product, he was informative of all features and pleasant to work with. very knowledgeable about Honda product, he was informative of all features and pleasant to work with. More

After weeks of searching online I finally found the perfect car. I inquired about it through email and was delighted to get such a quick response from Kelley Johnson at Power Value Vehicles Outlet Vale perfect car. I inquired about it through email and was delighted to get such a quick response from Kelley Johnson at Power Value Vehicles Outlet Valencia. He supplied all the information needed and my wife and I decided to drop buy and see how things went. We had gone to visit a number car lots that were friendly but didn’t feel comfortable enough to do business with them. When we arrived at Power Value Vehicles Outlet Valencia we were greeted with a smile offered a cold drink of water and proceeded to have one of the best car buying experience you could ever ask for. We drove away that same day in a wonderful car with a great warranty. If you are looking for friendly service and a high level of professionalism then you should go by this dealership and ask for Kelley. -The Loves More

Kelley offered great customer service but the finance manager was awful, rude to us. My husband asked some question when were signing and he answered very short like he didnt want to talk to us. I asked manager was awful, rude to us. My husband asked some question when were signing and he answered very short like he didnt want to talk to us. I asked if he was mad because we had turned down the purchase of extended warranty he said No but everything after we turned it down was silence. If we had questions he would answer like obligated to answer. I expressed how upset I was of the way he was explaining things to us. One of his answers regarding the service was "if there is no service station around your area well dont use it because anyways it didnt cost you a penny" that was his answer to my husband when he asked what service locations where around the area. Just before buying the Titan we had purchased an Armada at buena park Honda ... They had excellent customer service from lobby to representatives and finance mgr Great customer service there, unlike Valencia never again!! More

I have never found a worse customer service to deal with. 5 hour wait for a scheduled oil change? I cant believe how many failures Ive had to deal with. I have written a 6 page letter of complaints to which 5 hour wait for a scheduled oil change? I cant believe how many failures Ive had to deal with. I have written a 6 page letter of complaints to which they have addressed none. My only response ive ever gotten is "someone will get back to you on this"...... and they never do. Im almost to the point of taking them to court. More

No integrity. Poor quality parts. I'm reviewing the No integrity. Poor quality parts. I'm reviewing the service department. My 100 month battery died after 30 months and they told me my warranty wasn No integrity. Poor quality parts. I'm reviewing the service department. My 100 month battery died after 30 months and they told me my warranty wasn't valid. So after paying $140 for a new battery and installation, they didn't even wash my car!!! I was given a lame story that their machine must have been broken. "Must have been"? They didn't know? Simi Valley Ford would have washed my Honda, even though it didn't say Ford on it! That's not the complete story, so out of fairness, here's the rest. But it doesn't get any better. My battery went out 30 months ago while the van was still under factory warranty and Power Honda Valencia installed a new (100 month) battery. Since this one (also) went bad and Honda paid for it, not us, they wouldn't give us a new battery. They actually said that that was because we could be coming in for a new battery every 30 months!!!!! Are you kidding me? It's a 100 month battery! With Honda written all over it! If you had intended for me to use a replacement battery for only 30 months, why didn't you install a 30 month battery? This is the second time I haven't received a car wash with my service, which is only an insult to the xx injury dished out by their service department by not honoring a warranty with a quality product (that had Honda written all over it). Don't go to Power Honda. Don't buy Honda parts. Find a dealership with more integrity, sells parts they stand behind and EARNS your business. I will. More

Thank you so much for the excellent customer service you have provided to Suzanne and I. You have exceeded our expectations and have truly helped us. We are very pleased with both vehicles recently purchase have provided to Suzanne and I. You have exceeded our expectations and have truly helped us. We are very pleased with both vehicles recently purchased from you at Power Honda in Valencia. I would also like to thank your service department for their diligent efforts in providing us with two very reliable used cars. Thank you for standing behind the vehicles you sell. We look forward to purchasing more cars from you in the future both for business and personal. More

I not only bought a new car from this dealer but the warranty every dealership offers at the time of purchase. Long story short, I sold my car and while trying to transfer it to the new owner the Finan warranty every dealership offers at the time of purchase. Long story short, I sold my car and while trying to transfer it to the new owner the Finance department made it so hard to process that the new owner just got tired of them and quit getting it. When I contacted Jason in the Finance department he did not provide me with the right information; first, he claimed this transfer could been done at any dealer when the contract was clear about being done at the original dealer. Second, they asked me to go to a DMV and get a form on a Saturady, when most if not all DMVs in CA are closed. I learned at the DMV and throught another dealer that this is a form every dealer has, we all sign one when purchasing a car. Andy, another Finance employee, also helped Jason giving me this information and if he knew I was being misled he did not say anything. I will never buy another car from this Dealership nor recommend it to anybody. I will tell my family and all my friends about this horrible experience so they can also avoid buying a car from Power Honda of Valencia. More